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Oracle 1z0-1037-22 Exam Syllabus Topics:

Topic	Details
Topic 1	Use answer versioning Use reports features Use answers search
Topic 2	Explain response requirements Use Knowledge Advanced features
Topic 3	B2C Service Products and Services - Common Features Manage Knowledge Advanced Content

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1z0-1037-22 Practice Torrent: Oracle Knowledge Management 2022 Implementation Professional - 1z0-1037-22 Pass-King Materials & 1z0-1037-22 Exam Practice

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Oracle Knowledge Management 2022 Implementation Professional Sample Questions (Q31-Q36):

NEW QUESTION # 31
What two factors are responsible for ranking of an answer? (Choose two.)

• A. display position
• B. solved count based on customer activity
• C. number of answers linked to that answer
• D. number of searches for that answer article

Answer: A,D Explanation:
The answers your customers search for are sorted so the ones that are expected to be most useful are listed first. Three techniques are used to automatically rank and organize answers.
Reference:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FACAI/AdministeringAccessibility-4.htm
NEW QUESTION # 32
Your customer wants to generate a report showing the number of days since incidents of a particular incident type were updated.
What should you use to create this report?

• A. Create a level filter using the count () function.
• B. Use the date_add() function.
• C. Create a group filter using the reldatediff() function.
• D. Use the datediff() function nested in the nameformat() function.

Answer: D Explanation:
The date_diff() function returns the number of seconds occurring between two dates.
NEW QUESTION # 33
Which three types of answers can be added to the knowledge base? (Choose three.)

• A. XML
• B. File Attachment
• C. HTML
• D. URL
• E. TEXT

Answer: B,C,D Explanation:
If you have an existing knowledge base and you would like to migrate that content into a knowledge base, you must create specific Content Types for that content to migrate to.
Before you migrate your knowledge base, create the following Content Types:
C: HTML - These answers represent HTML content. You create an HTML article by entering text in the Summary, Question, and Answer fields on the Add Content page.
D: URL - These answers represent URLs to external content. You create a URL article by entering the URL of the document that is to be the answer source for the given question in the URL field of the Add Content page. The URL must be to one specific page and not to a page containing links to additional sources or external collections. It is also important to enter a descriptive Summary and Question as Knowledge Advanced uses the information in these two fields when conducting internal searches for documents. For customer searches, Knowledge Advanced also indexes the destination URL so it can be searched.
E: Attachment - These answers represent standalone documents attached to the answer. You create an attachment article, select the attachment to use from the Attachment link on the Add Content page.
FAQ - These answers represent frequently asked questions.
KCS - These answers represent similar content from KSC articles.
Manual - These answers represent application manuals.
Reference:
https://docs.oracle.com/cloud/may2017/servicecsgs/FAUKA/ContentAuthoring.htm#FAUKAcontent_authoring
NEW QUESTION # 34
Which two statements are true about response requirements for incidents? (Choose two.)

• A. Default response requirements for an interface cannot be modified.
• B. Holidays have to be defined before creating response requirements.
• C. Response requirements include the maximum time limit for responding to each inquiry for an unresolved incident.
• D. Custom response requirements are based on the level of service being provided.

Answer: C,D Explanation:
To define an SLA:

4. Confirm that the Response Requirement Settings display as:

Reference:
https://docs.oracle.com/cloud/february2017/servicecsgs/FAIKA/ConfiguringKA_Features.htm#FAIKAab1032248
NEW QUESTION # 35
What should you configure so that specific keywords and synonyms will be used for answers when an answer search of exact phrase type is performed?

• A. the wordlist files
• B. both the Answers Keywords and Stopwords
• C. the alias.txt file
• D. the thesaurus.txt file

Answer: D Explanation:
The thesaurus.txt file contains a list of words and their synonyms used in the Similar Phrases search technique on the Answers page. Words in the text search are matched with synonyms to extend the searching capability to include ontologies.
NEW QUESTION # 36
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