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GCX-ARC Exam Questions - Genesys Cloud CX: Architect Certification Exam Tests & GCX-ARC Test Guide

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Genesys Cloud CX: Architect Certification Sample Questions (Q15-Q20):

NEW QUESTION # 15
Select the correct format for a literal string expression for the following sentence: He said, "I will schedule the meeting for the specific time zone with AM/PM settings".

• A. "He said, \' I will schedule the meeting for the specific time zone with AM \ PM settings\'"
• B. "He said, \" I will schedule the meeting for the specific time zone with AM \ PM settings\""
• C. "He said, /" I will schedule the meeting for the specific time zone with AM // PM settings/""
• D. He said, I will schedule the meeting for the specific time zone with AM \ PM settings\

Answer: B
NEW QUESTION # 16
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

• A. Admin>Contact Center
• B. Performance>Agents
• C. Admin>Quality
• D. Reports

Answer: C
NEW QUESTION # 17
Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?

• A. All of the above
• B. Dashboards
• C. Reports
• D. Dynamic Views

Answer: D
NEW QUESTION # 18
Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)

• A. Roles
• B. Skills
• C. Queue
• D. Language

Answer: B,D
NEW QUESTION # 19
Which function is used as part of the decision to route to a different location based on the domain of the sender's email address?

• A. EmailAddressDomainPart()
• B. EmailAddressDomain()
• C. MakeEmailAddress()
• D. EmailAddressLocalPart()

Answer: A
NEW QUESTION # 20
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