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NEW QUESTION 42 Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the Service Appointment status to Complete and saves the record. Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update. Which two troubleshooting steps should a Consultant take to resolve the issue? Choose 2 answers

• A. Verify the Dispatcher ran the Service Appointment data Job.
• B. Review Service Appointment automation.
• C. Investigate the Work Order lifecycle.
• D. Confirm the Technician's mobile device is online.

Answer: B,D   NEW QUESTION 43 Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work. Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2. How should the Consultant configure the Contractors' experience?

• A. Assign Contractor 1 as a Preferred Resource.
• B. Assign Contractor 2 as an Excluded Resource.
• C. Assign Contractor 1 and 2 different capacities for repair work.
• D. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

Answer: D   NEW QUESTION 44 Universal container provides multiple service types (i.e installation, maintenance, Break/fix). Each service requires a variety of skills and certification for resources to excel. Which two configurations should a consultant implement to meet the requirements?

• A. Assign the appropriate skill to resource
• B. Use work type with required skills
• C. Select the relevant work type for each resource
• D. Create a multiple work order line per service

Answer: A,B   NEW QUESTION 45 universal containers want to track the time a service resource spends on each step of a more complex repair job. This time could include travel, prep and on site time How could a service resource's timesheet be configured to track the total time spent? on each step?

• A. Relate the timesheet entries to the work order line time
• B. Relate the time sheet to the service appointment
• C. Relate the timesheet entries to the service appointment
• D. Relate the time sheet to the work order line item

Answer: A   NEW QUESTION 46 ......