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Oracle 1z0-1064-22 Exam Syllabus Topics:

Topic	Details
Topic 1	Perform Email set up a-ctivities (inbound setup, outbound setup, templates) Describe DCS architecture components (themes, templates, pages)
Topic 2	Describe common SR processing activities Identify mechanisms of B2B Service customization
Topic 3	Service Request (SR) Management Set up SR creation and handling
Topic 4	Describe Analytics concepts (infolets, subject areas, queries) Identify KM enablement activities (products categories, security, features)
Topic 5	Create and Configure a DCS Application Advanced Configuration, Integration and Analytics
Topic 6	Identify common SR searches Use tools used to configure and customize B2B Service
Topic 7	Configure a Service Request Category Describe DCS components (products, contact, KM, SR creator, admin)
Topic 8	Explain B2B service integration architecture and mechanisms Describe the B2B Service security model

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Oracle B2B Service 2022 Implementation Professional Sample Questions (Q36-Q41):

NEW QUESTION # 36
Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

• A. You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
• B. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
• C. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
• D. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.

Answer: A,B
NEW QUESTION # 37
To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

• A. Multiple users cannot use your sandbox at the same time.
• B. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
• C. You can set a second sandbox as Active at the same time in order to begin working on another new object.
• D. Your changes are isolated and do not impact other users' configuration environments or the production environment.

Answer: B,D
NEW QUESTION # 38
You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

• A. There are no specific e-mail tasks available.
• B. The team members have not established the e-mail feature on the Offerings page.
• C. The environment was not provisioned correctly and the service module is missing.
• D. The team members don't have the Email Administrator Role provisioned.

Answer: B
NEW QUESTION # 39
Which three types of data are included in the interaction associated with a normal call flow?

• A. Agent name
• B. Contact name
• C. Service Request create date
• D. Channel
• E. Start time of the call

Answer: A,B,C
NEW QUESTION # 40
Select the correct procedure to enable the Audit History tab for Service Requests.

• A. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.
• B. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
• C. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
• D. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.

Answer: D
NEW QUESTION # 41
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