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Avaya Aura® Contact Center Implementation Exam Sample Questions (Q67-Q72):

NEW QUESTION # 67
Avaya Aura® Application Enablement Services (AES) is a set of enhanced telephony APIs, protocols, and Web services available to developers. The interface between the Avaya Aura® Contact Center (AACC) and AES is Mutual TLS.
Which three statements regarding the AES and AACC are true? (Choose three.)

• A. AES 7.0 does not include the default Contact Center root certificate. To use the default root certificate with AES 7.0, you must import it into AES.
• B. If you are using Web Services security on Contact Center, you cannot use the default certificates and must use the certificates in the Contact Center Certificate Store.
• C. The Contact Center CTI Proxy points to the AES IP Address, port 4723, Transport TLS.
• D. AES 7.0 includes the default Contact Center root certificate.

Answer: B,C,D
NEW QUESTION # 68
Which three components of Email Manager work together to retrieve, determine routing, and respond to email messages sent to the contact center? (Choose three.)

• A. Open Queue Engine
• B. The Inbound Message Handler
• C. The Rules Engine
• D. The Inbound Mail Handler
• E. The Outbound Message Handler
• F. The External Message Handler

Answer: A,B,D
NEW QUESTION # 69
You have been asked to install an Avaya Aura Contact Center High Availability (HA) solution for a customer who already has an existing AACC solution. You have installed the
Standby server and entered all of the IP Address information in the HA configuration tool on the existing Primary AACC server.
What is the next required step?

• A. Perform a backup on the Primary server and execute a restore of the backup on the
  Standby server.
• B. Install the Replication Server for database replication.
• C. Run the High Availability tool on the Standby Server.
• D. Reboot the Primary and Secondary Server so that they will synchronize.

Answer: A
NEW QUESTION # 70
Which two statements about scheduled backups are true? (Choose two.)

• A. The backup location must be a tape or optical drive.
• B. Contact Center stores up to seven backup files at each server location.
• C. You can use this utility to back up operating system files.
• D. You can schedule single or multiple backup tasks on a daily, weekly, or monthly basis.

Answer: B,D Explanation:
Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/100141967 (17)
NEW QUESTION # 71
Which Orchestration Designer intrinsic is used for Multimedia contacts?

• A. QUIT
• B. WAIT
• C. CONTACT TYPE
• D. LOG

Answer: C
NEW QUESTION # 72
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