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NEW QUESTION # 39
The Support Manager at Universal Containers is getting inaccurate agent performance reports. After researching the data, the Salesforce Administrator has identified hundreds of cases that are closed, but still owned by a queue.
Which two solutions should a Consultant recommend to correct this problem? Choose 2 answers
Answer: A,D
NEW QUESTION # 40
Cloud Kicks (CK) is a global company with multiple product lines. CK is preparing to launch a public kno base for customers that will have 2,500 articles. The company wants an easy way for users to find relevant articles based on their location and product.
What is the recommended method to meet the requirement?
Answer: D
NEW QUESTION # 41
Which search mechanism should be used to find case comments from within the lightning service console?
Answer: D
NEW QUESTION # 42
After migration from Knowledge to Lightning Knowledge , Authors are unable to cretae FAQ article type , but can succefull create Install Notes article type.SupportMngers have confirmed that articles of type FAQ exist in production.
How shoud a consultant correct this problem?
Answer: A
NEW QUESTION # 43
Milestones can be added to which two Object types?
Choose 2 answers
Answer: B,C
NEW QUESTION # 44
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