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Cisco 500-442 latest exam lab questions are collected and arranged based on latest exam questions and new information materials. It covers a range wide and includes latest exam knowledge points. If you are urgent to pass exam 500-442 Latest Exam lab questions will be the best preparation materials for you. Complete and valid exam study learning materials will help you save time cost and economic cost, then clear exam easily.

Cisco 500-442 Exam Syllabus Topics:

Topic	Details
Topic 1	Configure basic agent functionality Configure roles and departments
Topic 2	Build basic ICM scripts Configure RONA support Advanced Configuration
Topic 3	Describe CCE components and architecture Describe access tools
Topic 4	Configure agent teams and supervisors Implement VXML applications

>> Free 500-442 Exam Questions <<

Quiz 2023 Cisco 500-442: Administering Cisco Contact Center Enterprise Useful Free Exam Questions

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q20-Q25):

NEW QUESTION # 20
Which two servers can be accessed from the Web Administration tool? (Choose two.)

• A. DCCMP
• B. Rogger
• C. CVP
• D. Finesse
• E. PG

Answer: C,E
NEW QUESTION # 21
WhichVVBCLI command can set an individual media file to an expired state?

• A. show setVVBcache stalecacheentry <cacheentryurl>
• B. OutilsVVBcache stalecacheentry <cacheentryurl>
• C. setVVBcache stalecacheentry <cacheentryurl>
• D. setVVBcache stalecacheentries

Answer: D
NEW QUESTION # 22
What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)

• A. The PSTN is responsible for delivering the inbound call to a voice gateway.
• B. The voice gateway provides IVR functionality in a Contact Center deployment.
• C. The voice gateway is responsible for routing the call to the agent.
• D. The voice gateway may modify the digits presented to downstream devices.
• E. The PTSN is responsible for routing the call to the agent.

Answer: A,D
NEW QUESTION # 23
What does Precision Routing use to determine if an agent is part of its pool?

• A. Skills
• B. Expressions
• C. Attributes
• D. Teams

Answer: D
NEW QUESTION # 24
In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?

• A. Wrap-up on Outgoing, set to Required
• B. Wrap-up on Incoming, set to Required
• C. Enable "Require Logout Reason"
• D. Enable "Require Idle Reason"

Answer: C
NEW QUESTION # 25
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