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Salesforce Certified Field Service Lightning Consultant Sample Questions (Q247-Q252):

NEW QUESTION # 247
Universal Containers is receiving increased complaints about incomplete Work Orders. What option should a Consultant recommend to improve this situation?

  • A. Send an email CSAT survey.
  • B. Implement Validation Rules and Signature Capture.
  • C. Decrease Resource Rant Score.
  • D. Change the Scheduling Rules.

Answer: B
NEW QUESTION # 248
Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.
What should a Consultant recommend?

  • A. Create aQuick Action on the Service Appointment to launch a Visualforce signature page.
  • B. Create an Approval Process from the Service Appointment for the customer's Authorization.
  • C. Create a Checkbox on the Service Appointment that will capture the customer's Authorization.
  • D. Create a custom text field to capture the customer's signature on Salesforce mobile app.

Answer: C
NEW QUESTION # 249
What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?

  • A. Service Objectives and Work Types
  • B. Service Levels and Work Rules
  • C. Service Contracts and Service Levels.
  • D. Service Objectives and Work Rules

Answer: D
NEW QUESTION # 250
universal container is implementing work order management to better the support its clients Choose 2 answers

  • A. Create the work skill using setup. Manually assign the skills to service resources
  • B. Create the work skills using the FSL lightning web component. Assign the skill to service resources add the skill to work type
  • C. Create work skills using the fsl lightning Managed package wizard. Assign the skills to service resources. And the skill to work type and work order
  • D. Create the work skills using the guided setup wizard. Assign the skill to service to service resources using guided setup

Answer: A,D
NEW QUESTION # 251
Universal Containers (UC) wants to deploy Knowledge to its field team.
How should UC ensure its Technicians can access Knowledge Articles offline?

  • A. Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
  • B. Use Work Types to assign associated Articles to Work Orders.
  • C. Write a workflow that associates Articles to Work Orders based on a picklist on the Work Order.
  • D. Create a custom mobile app that syncs articles based on Service Appointment assignments.

Answer: B
NEW QUESTION # 252
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