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Salesforce Certified Field Service Consultant Sample Questions (Q126-Q131):

NEW QUESTION # 126
Northern Trail Outfitters has several business units (BU) and each BU uses specific data extensions, like Product Information.
How should they configure these data sources7

  • A. A Share data extensions from the top-level BU.
  • B. Create a local copy of the product data in each BU.
  • C. Use the File Transfer Activity to import data into each BU.
  • D. Give users the Administrator Role so they can see all of the data.

Answer: A
NEW QUESTION # 127
One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?

  • A. Implement Path for Work Orders.
  • B. Define a repeating Work Type.
  • C. Configure a Maintenance Plan.
  • D. Build a Process for Service Appointments.

Answer: C
NEW QUESTION # 128
Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?

  • A. Manage Attached Articles and Search the Knowledge Base.
  • B. Attach Articles to Work Orders and Work Order Line Items.
  • C. Include Quick Actions and Global Actions in Attached Articles.
  • D. Attach Knowledge Articles to Work Order Line Items Only.

Answer: A,B
NEW QUESTION # 129
universal container UC services customers in multiple time zones. UC
Dispatcher need to see the dates and time in dispatcher console for the time zone where jobs are being performed How should the consultant configure this?

  • A. Set the dispatch console to display in the user time zone in field service settings
  • B. Set the dispatch console to display in territory time zone in the field service settings
  • C. Create the formula to calculate the time zone offset from the user to territory time zone
  • D. Configure the dispatcher user time zone to the same as territories they manage

Answer: B
NEW QUESTION # 130
A customer makes one appointment for the sales department, and another appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, the Technician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled together and in sequence.
Which three things should the Consultant verify to ensure these requirements are met and simultaneous scheduling will occur?
Choose 3 answers

  • A. The Same Resource and Same Day fields appear on the Service Appointments page layout.
  • B. The Complex Work Visualforce page is added to the Service Appointments page
  • C. A dependency has been created between the two appointments and the start times are the same.
  • D. The Dependency Type is set to Start After Finish and Same Day on the first service appointment in the dependency.
  • E. The checkbox Use all-or-none scheduling for related appointments in Field Service Settings is selected.

Answer: B,D,E
NEW QUESTION # 131
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