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Genesys Cloud CX Certified Professional-Consolidated Exam Sample Questions (Q30-Q35):

NEW QUESTION # 30
When creating an external trunk, which of the following protocol(s) can be selected? (Choose three.)

• A. SIP
• B. The default protocol
• C. TCP
• D. UDP
• E. TLS

Answer: C,D,E
NEW QUESTION # 31
Which of the following statements defines a critical question in an Evaluation Form?

• A. Critical questions are questions that the agent must answer.
• B. If answered "No", critical questions will result in an evaluation score of zero for the interaction.
• C. Critical questions are used to prioritize questions that are critical to the success of an interaction. A separate critical score is calculated for critical questions.
• D. Critical questions are multiple choice questions that have a higher weightage than non-critical questions.

Answer: B
NEW QUESTION # 32
Which of the following statements about WebRTC phones is incorrect?

• A. It is assigned to a specific user and only that user has permission to use the phone.
• B. A WebRTC phone has no additional hardware or software requirements, apart from a supported browser.
• C. Genesys Cloud CX WebRTC phone runs in the browser.
• D. A WebRTC phone can be used even when disconnected from the Cloud.

Answer: D
NEW QUESTION # 33
Currently, you manage all agents' schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or other events that take them away from the queue.
You would like to manage these in an easier and more automated way.
Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?

• A. Genesys Cloud CX API
• B. Genesys Cloud CX Reporting and Analytics
• C. Genesys Cloud CX Architect
• D. Genesys Cloud CX Workforce Management

Answer: D
NEW QUESTION # 34
Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)

• A. Human Capital Management
• B. AI
• C. Digital
• D. VR
• E. Workforce Engagement

Answer: A,C,E
NEW QUESTION # 35
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