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NEW QUESTION # 30
When creating an external trunk, which of the following protocol(s) can be selected? (Choose three.)
Answer: C,D,E
NEW QUESTION # 31
Which of the following statements defines a critical question in an Evaluation Form?
Answer: B
NEW QUESTION # 32
Which of the following statements about WebRTC phones is incorrect?
Answer: D
NEW QUESTION # 33
Currently, you manage all agents' schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or other events that take them away from the queue.
You would like to manage these in an easier and more automated way.
Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?
Answer: D
NEW QUESTION # 34
Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)
Answer: A,C,E
NEW QUESTION # 35
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