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Salesforce OmniStudio-Consultant Exam Syllabus Topics:

Topic Details
Topic 1
  • Design Integration Procedures and related DataRaptors
  • Explain the capabilities, use cases and purpose of using FlexCards

Topic 2
  • Collect and group the customer 360 Information required to show to an end user
  • Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools

Topic 3
  • Explain the purpose and benefits of Integration Procedures and DataRaptors
  • Explain the basic structure of an OmniScript

Topic 4
  • Map process requirements to OmniStudio capabilities and explain the interaction between them
  • Validate developed OmniScript processes to ensure client expectation alignment

Topic 5
  • Describe the benefits of using Calculation Matrices and Calculation Procedures and provide real examples
  • Identify business process step requirements and map them to OmniScript Components


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Salesforce Certified OmniStudio Consultant Sample Questions (Q46-Q51):

NEW QUESTION # 46
A company is beginning their first project using Calculation Procedures & Matrices. The developers on the tea are concerned about learning the new tool and how they will test their calculation procedures. The consultant recommends that they use the built-in simulator.
In this scenario, what benefit should the consultant highlight to the developer team?

  • A. It aggregates data elements that have been calculated separately.
  • B. It allows developers to create what-if calculations.
  • C. It generates sample input and output JSON that can be easily used to build DataRaptors.
  • D. It verifies data types in the algebraic calculations of the calculation procedure.

Answer: C
NEW QUESTION # 47
When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:
* A view with information about a customer account
* A list of contacts and cases associated with the account
* All information should be on one screen
What OmnlStudio tool should be used to meet this requirement?

  • A. FlexCards
  • B. OmniScript
  • C. Customer IntellView
  • D. Lightning Record Page

Answer: A
NEW QUESTION # 48
In an Integration Procedure, what group element will control whether an individual action executes?

  • A. Conditional Block
  • B. Try-Catch Block
  • C. Loop Block
  • D. Cache Block

Answer: A
NEW QUESTION # 49
Which element allows a user to retrieve data from a single field and display it in a dropdown list?

  • A. Calculation Action
  • B. DataRaptor Extract Action
  • C. Select
  • D. Lookup

Answer: D
NEW QUESTION # 50
which Action element redirects the user outside an LWC OmniScript?

  • A. Navigate
  • B. Response
  • C. Post to Object
  • D. Done

Answer: A
NEW QUESTION # 51
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