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Genesys Cloud CX Certified Professional-Consolidated Exam Sample Questions (Q94-Q99):

NEW QUESTION # 94
You are preparing to deploy Genesys Cloud CX and need to order trunks.
Where can you find guidelines on PSTN carrier requirements?

• A. On the PSTN carrier's web site.
• B. Get a default trunk line installed.
• C. By asking your carrier what you would need.
• D. In the Genesys Cloud CX Resource Center.

Answer: D
NEW QUESTION # 95
Sam wants to install the reporting app on his iPad to access metrics.
Which of the following apps does he need to install?

• A. Genesys Cloud CX Reporting
• B. Genesys Cloud CX Supervisor
• C. Genesys Cloud CX Admin
• D. Genesys Cloud CX User

Answer: A
NEW QUESTION # 96
Which of the following statements defines a critical question in an Evaluation Form?

• A. Critical questions are questions that the agent must answer.
• B. Critical questions are multiple choice questions that have a higher weightage than non-critical questions.
• C. If answered "No", critical questions will result in an evaluation score of zero for the interaction.
• D. Critical questions are used to prioritize questions that are critical to the success of an interaction. A separate critical score is calculated for critical questions.

Answer: C
NEW QUESTION # 97
What type of trunk would you configure to connect to AudioCodes phones?

• A. Network interface trunk
• B. External trunk
• C. WebRTC phone trunk
• D. Phone trunk

Answer: D
NEW QUESTION # 98
Unused reports need to be disabled manually to prevent unnecessary load on the system.

• A. False
• B. True

Answer: B
NEW QUESTION # 99
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