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Career Path for Microsoft MB-240 Certification Exam-Passers

The successful candidates who get the passing score in the Microsoft MB-240 exam are eligible for different roles, such as:

• Field Service Engineer;
• Solutions Architect with the Internet of Things Skills.
• Data Analyst;

Payscale.com mentions that a Solutions Architect with the Internet of Things skills can get an annual salary of around $105k. Also, a Data Analyst can ask for an offer of $61k per year as stated by the same site.

Topics of MB-240: Microsoft Dynamics 365 for Field Service Exam

Candidates should apprehend the examination topics before they begin of preparation.because it'll extremely facilitate them in touch the core. Our MB-240 exam dumps will include the following topics: 1. Configure field service applications (20-25%) Configure general settings

• Implement resource roles and categories
• Determine and configure product and service categories
• Determine and configure field service security roles
• Determine and configure resource scheduling options
• Identify and configure field service entities
• Set defaults for work orders, bookings, the schedule board, and agreements
• Determine and configure skill types

Configure product and service pricing

• Add products and services to incidents
• Set up price list validity dates
• Determine when a product has a default list price and a work order price list
• Associate products and services with price lists
• Define tax codes

Configure bookable resources

• Configure geocoding
• Manage bookable resources
• Set up bookable resource categories, characteristics, and resource pay types
• Define work hours for resources
• Set up bookable resource territories

Integrate other tools with Field Service

• Benefits of Connected Field Service
• Benefits of using Resource Scheduling Optimization
• Using Push Notifications on the mobile app
• Determine uses for Remote Assist

2. Manage work orders (15-20%)

• Configure booking status and work order status values
• Configure work orders, work order types, and priority
• Configure work order lifecycle stages
• Configure uses and capabilities for billing accounts, service accounts, and sub-accounts

Create and manage work orders

• Identify processes to close a work order
• Create a work order from an incident or an opportunity
• Add status and sub-status information to a work order
• Organize work orders and resources by geography
• Associate a work order and a price list

Manage incidents

• Add service tasks, products, and services
• Configure incident types
• Configure Requirement Groups
• Configure service task types

3. Schedule and dispatch work orders (20-25%) Manage scheduling options

• Schedule work orders using Schedule Board and Schedule Assistant
• Determine when to use each scheduling option
• Understand resource utilization

Implement the Schedule Board

• Implement the integrated map feature
• Configure schedule boards
• Facility Scheduling

Implement the Schedule Assistant

• Specify a search radius
• Filter data
• Apply constraints to resource queries

Configure Resource Scheduling Optimization (RSO)

• Create optimizing profiles
• Geocoding for travel time
• Configure optimization of resources
• Define objectives and constraints

Configure Universal Resource Scheduling

• Components of Universal Resource Scheduling
• Create requirement views
• Determine Universal Resource Scheduling use scenarios
• Fields passed from work order to requirements
• Configure an entity to be schedulable

4. Manage field service mobility (10-15%) Install and configure the mobile app

• Configure actions that field agents can perform
• Integrate with Dynamics 365 Guides
• Add Guides to HoloLens app
• Administer connected devices
• Configure the mobile app

Manage mobile projects

• identify project artifacts that can be modified or edited
• Publish a mobile project
• Mobile Device Management, security and synchronization
• Modify configuration settings

5. Manage inventory and purchasing (10-15%) Manage inventory

• Set up inventory and warehouses
• Adjust inventory levels
• Determine when to integrate inventory with Enterprise Resource Planning application
• View product inventory
• Transfer inventory

Manage purchasing and product returns

• Determine product return options
• Create purchase orders
• Determine the purchase order process
• Create a list of receivable products for a purchase order

6. Manage assets and agreements (10-15%) Create and manage agreements

• Define Service Level Agreements (SLAs)
• Determine when to use agreements
• Define and configure agreement preferences and settings
• Using Entitlements

Manage customer assets

• Associate work orders with customer assets
• Configure products to auto-create customer assets
• Configure Connected Field Service

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Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q37-Q42):

NEW QUESTION # 37
Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers.
Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow, including the services offered by the new service company.
You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are configured correctly to track your company's unique business process.
Which action must you perform?

• A. Create the necessary system status values.
• B. Create the necessary sub-status values.
• C. Create the necessary service task values.
• D. Edit the existing system status field values.

Answer: B Explanation:
Section: Configure field service applications
Explanation
NEW QUESTION # 38
You are a Dynamics 365 for Field Service Billing Administrator. Your customer wants to purchase a series of quarterly preventative maintenance visits as well as bi-weekly site visits.
The customer wants to be billed for the preventative maintenance quarterly but billed for the site visits monthly.
What are two ways that this can be completed against a single Agreement? Each correct answer presents a complete solution.

• A. Create Invoice Setup for site visits, with Invoice Products tied to Monthly Price List.
• B. Create Invoice Setup for site visits, with Invoice Recurrence of each month.
• C. Create Invoice Setup for preventative maintenance, with Invoice Products tied to Quarterly Price List.
• D. Create Invoice Setup for preventative maintenance with Invoice Recurrence of every three months.

Answer: B,D Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up- customer-agreements#add-invoice-setup
NEW QUESTION # 39
Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers.
Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow, including the services offered by the new service company.
You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are configured correctly to track your company's unique business process.
Which action must you perform?

• A. Create the necessary system status values.
• B. Create the necessary sub-status values.
• C. Create the necessary service task values.
• D. Edit the existing system status field values.

Answer: B
NEW QUESTION # 40
The company has hired a new manager to set up and configure Field Serviceto automatically schedule workorders to the most appropriate resource scheduling.
The manager is unable to optimize requirements and bookings related to work orders.
Which three settings are required? Each correct answer presents part of the solution.

• A. Enable Resource Scheduling Optimization.
• B. Set Connect to Maps as Yes.
• C. Add RSO to the profile Field Service-Administrator.
• D. Add the RSO dispatcher role to a dispatcher.
• E. Assign the Field Service-Administrator security role to the RSO user.

Answer: A,B,C
NEW QUESTION # 41
You are a Dynamics 365 for Field Service scheduling coordinator.When you select the Book button on a work order, TechnicianA never shows up as available.
You need to update the system to see TechnicianA's availability.
What should you do?

• A. Set Ignore Proposed Bookings to Yes on the Schedule Assistant view.
• B. Set Real Time Mode to Yes on the Schedule Assistant view.
• C. Set Enable for Availability Search to Yes on the TechnicianA bookable resource record.
• D. Set Display on Schedule Board to Yes on the TechnicianA bookable resource record.

Answer: C
NEW QUESTION # 42
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