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SAP C-C4H520-02 Exam Description:

The "SAP Certified Application Associate SAP Field Service Management 2005" certification exam validates that the candidate possesses the fundamental and core knowledge required of the application consultant profile. This certification proves that the candidate has an overall understanding and functional configuration skills to participate as a member of an SAP Field Service Management project team in a mentored role. This certification exam is recommended as an entry level qualification.

SAP Certified Application Associate - SAP Field Service Management 2005 Sample Questions (Q61-Q66):

NEW QUESTION # 61
You are a Field Service Technician using an iOS device and you have just completed a repair work. How can you check the travel time to the next repair location address? Choose the correct answer.

• A. Click on navigation icon within the Equipment
• B. Click on navigation icon within the Activity
• C. Click on navigation icon within the service call
• D. Click on navigation icon within the HomePage

Answer: B
NEW QUESTION # 62
How does the integration scenario with S/4HANA look like? Choose the correct answer.

• A. Service request is created in FSM, planning and dispatching is done in S/4HANA and execution is done via FSM Mobile app
• B. Service request is created in FSM, planning and dispatching is done in FSM and execution is done via FSM Mobile app
• C. Service request is created in S4/HANA, planning and dispatching is done in S/4HANA and execution is done via S/4HANA Mobile app
• D. Service request is created in S4/HANA, planning and dispatching is done in FSM and execution is done via FSM Mobile app

Answer: D
NEW QUESTION # 63
What are prerequisites when integrating FSM with SAP CRM? Note: There are 2 correct answers to this question.

• A. Setup IFlows in CPI
• B. Define value mapping for product types

Answer: A,B
NEW QUESTION # 64
For which scenarios do you need a service call instead of an activity in SAP Field Service Management? Note:
There are 2 correct answers to this question.

• A. When you need to record a problem for the customer
• B. When you need to set up a meeting with the customer
• C. When you need to plan an appointment at the customer
• D. When you need to send an engineer to the customer

Answer: A,D
NEW QUESTION # 65
You want to make an activity available on the service technician's mobile device using the planning board.
Which of the following are mandatory steps? Note: There are 2 correct answers to this question.

• A. Drop the activity onto the technician.
• B. Identify a suitable technician by skills.
• C. Click and release the assignment.
• D. Check the availability of the technician.

Answer: A,C
NEW QUESTION # 66
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