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Microsoft MS-740 Prüfungsplan:

Thema Einzelheiten
Thema 1
  • Verify tenant configuration settings including allowed and blocked domain lists and type of federation
  • Configure and troubleshoot Teams services

Thema 2
  • Troubleshoot missing locations in outbound calls and missing addresses
  • Troubleshoot audio and video quality issues

Thema 3
  • Troubleshoot federation issues between Teams and Skype or Skype for Business
  • Troubleshoot issues with Azure Active Directory Seamless Single Sign-On (Azure AD Seamless SSO)

Thema 4
  • Investigate issues with call quality and dropped calls by using Call Quality Dashboard, network tracing tools, and logs

Thema 5
  • Troubleshoot Teams client startup issues and crashes on Windows, Mac, and Linux devices
  • Troubleshoot issues installing and updating client software

Thema 6
  • Troubleshoot issues interoperating with Skype for Business
  • Identify reasons for blocked accounts by reviewing web log data

Thema 7
  • Troubleshoot audio conferencing issues including provisioning and configuration issues
  • Troubleshoot Microsoft Teams voice issues

Thema 8
  • Troubleshoot performance issues including long times for uploading files and chats slow to load or send
  • troubleshoot issues enabling and configuring audio and video devices for Teams


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Microsoft Troubleshooting Microsoft Teams MS-740 Prüfungsfragen mit Lösungen (Q17-Q22):

17. Frage
You need to troubleshoot the Microsoft Teams performance. To answer select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Antwort: ** Begründung:

18. Frage**
A company assigns Microsoft 365 E3 licenses to all users. The company configures a Conditional Access policy.
UserA initiates a one-to-one Microsoft Teams chat with UserB. UserA reports that they cannot share files with UserB. All other users within the company can share files in one-to-one chats.
You need to resolve the issue.
What should you do?

  • A. Assign UserA a Microsoft 365 E5 license to replace the E3 license.
  • B. Disable and re-enable the SharePoint online license assigned to UserA.
  • C. Turn off the Conditional Access policy for UserA.
  • D. Check permissions and sign in access for UserA's OneDrive account.

Antwort: D
19. Frage
User1 shares a Microsoft Word document with User2 during a Microsoft Teams chat session.
User2 is unable to make any changes to the document.
You need to determine the root cause of the issue.
What is the cause?

  • A. The Microsoft Office package is not activated on User2's device.
  • B. User2 does not have a Microsoft SharePoint license.
  • C. User2 has view-only permissions for the document.
  • D. A sensitivity label has been applied to the shared file.

Antwort: D Begründung:
Reference:
https://docs.microsoft.com/en-us/microsoft-365/compliance/sensitivity-labels?view=o365-worldwide
20. Frage
A user works from a remote location and has a LAN connection and a mobile internet connection. Each connection is provided by a different internet service provider.
The user can make and receive calls by using the LAN connection. The user cannot make or receive calls by using the mobile connection.
You need to troubleshoot the issue.
Solution: Determine which calling policies are assigned to the user.
Does the solution meet the goal?

  • A. No
  • B. Yes

Antwort: B Begründung:
https://learn.microsoft.com/en-us/MicrosoftTeams/teams-calling-policy
21. Frage
UserA works at CompanyA and UserB works at CompanyB. CompanyA configures Microsoft Teams to use Islands mode. CompanyB configures Teams to use TeamsOnly mode. UserA sends a Teams message to UserB.
UserB receives the message. The following notification displays:

UserB selects the Continue your conversation here link. The following message displays in the new chat window:

You need to provide a solution so that the two users can successfully communicate with each other.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A. Ask UserA to change their coexistence mode to TeamsOnly.
  • B. Ask UserB to sign out and sign in to Teams.
  • C. Ask UserB to use Skype for Business to chat with UserA.
  • D. Add UserB domain to the allowed list.
  • E. Ask UserA to use Skype for Business to chat with UserB.

Antwort: A,C Begründung:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/teams-and-skypeforbusiness-coexistence-and-interoperability
Topic 2, Contoso, Ltd
Current environment
Active directory
The network contains an on-premises Active Directory domain. All user accounts are assigned to departmental organizational units (OUs).
Network environment
All traffic is routed through a VPN solution.
Average network bandwidth on Wi-Fi is 3.2 mbps.
Microsoft 365
You assign all employees a Microsoft Office 365 E5 license. You enable the following services for all users:
Microsoft Exchange Online
Microsoft SharePoint Online
Microsoft OneDrive for Business
Azure AD dynamic group membership
Azure Active Directory (Azure AD)
Microsoft Teams
The Microsoft Teams upgrade policy is set to Islands coexistence mode.
Requirements
Calling
You must create auto attendants and call queue groups for the sales department and the support department. You must configure the following numbers:

Sales department employees must be able to dial international numbers. Other department employees must be prevented from dialing international numbers.
The secondary number for the sales department must always be displayed whenever a sales department employee makes an outbound call.
Calls to support team members must be distributed in such a way that each agent gets the same number of calls.
Emergency calling
You must configure the following normalization rules for emergency calls:
Sales department users need to use 4-digit extension calling.
Support department users need to use 5-digit extension calling.
All local calls for Redmond (country code and region code is +1425) should be dialed without having to put the +1425 in front of the number.
Security
You must implement dynamic group membership and use the department's attribute.
Users must change their password every 60 days.
You must implement a new security policy that has the following requirements:
Only guest users from the approved partner domains must be allowed to connect to collaborate by using Microsoft Teams.
Guest users must be prevented from inviting other guests.
Guest users must be prevented from making private calls.
The sales and the technical support department should be able to dial out using the corresponding number.
Guest users should only be allowed to chat from their own accounts.
Teams channels
Teams and channels must meet the following compliance requirements:
Each team must expire 365 days after it is created.
All team content must be deleted when the team expires
An administrator must be able to restore deleted team content within 30 days.
Group names must not change once they are created.
Meetings and live events
You identify the following requirements for meetings and live events:
All meetings facilitated by employees must be hosted on Microsoft Teams.
Guest users must be able to join live events.
Guest users must always wait in a meeting lobby.
Employees must always bypass the meeting lobby when they join meeting by using the Microsoft Teams client.
You must record all live events.
Issues
User1
User1 starts an important meeting by using Microsoft Teams. The call drops unexpectedly. User1 provides you with the following log data after reproducing the issue:

User2
Administrators report that User2 can sign in to Teams. Most policies are assigned to User2, but you are not able to assign a phone number to User2. You run the following PowerShell command and review the output:

User3
User3 reports an authentication issue while signing in to Teams. You troubleshoot the issue by reviewing the Teams desktop app logs. You identify the following authentication error message:
0xCAA82EE7 The server name could not be resolved.
User4
User4 reports that they receive multiple email messages about missed chat conversations.
Sales team
You create a Team named Test is used by the sales team.
All users report that an error message displays when they view the Files tab in the general channel for the team.
You view the following error in the debug logs:
2021-05-14T14:56:54.001Z Err items-view error:
singleOperationHandler.spFolderItemSet.getItems - File Not Found.
Conditional Access policy
Users report a variety of issues accessing resources. You run the following PowerShell cmdlets:
$CA = Get-AzureADMSConditionalAccessPolicy -Identity
$CA.ToJson()
You review the output from the cmdlets:

Teams performance
After recent network changes, users report the following issues that impact all users:
Messages arrive to recipients after significant delays.
The Teams app loads slowly.
The quality of audio and video during meetings is poor.
Calls drop unexpectedly and it takes a long time to rejoin meetings.
You review the following log entries:

22. Frage
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