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Pass Guaranteed Quiz 2023 Oracle 1z0-1064-22: Oracle B2B Service 2022 Implementation Professional High Hit-Rate Latest Test Camp

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Oracle 1z0-1064-22 Exam Syllabus Topics:

Topic	Details
Topic 1	Service Request (SR) Management Set up SR creation and handling
Topic 2	Describe entitlement concepts (coverage, milestones) Use Functional Setup Manager (FSM)
Topic 3	Configure a Service Request Category Describe DCS components (products, contact, KM, SR creator, admin)
Topic 4	Create and Configure a DCS Application Advanced Configuration, Integration and Analytics
Topic 5	Perform Email set up a-ctivities (inbound setup, outbound setup, templates) Describe DCS architecture components (themes, templates, pages)
Topic 6	Identify common SR searches Use tools used to configure and customize B2B Service
Topic 7	Describe common SR processing activities Identify mechanisms of B2B Service customization
Topic 8	Describe Analytics concepts (infolets, subject areas, queries) Identify KM enablement activities (products categories, security, features)

Oracle B2B Service 2022 Implementation Professional Sample Questions (Q32-Q37):

NEW QUESTION # 32
Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

• A. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
• B. The hierarchical structure of the categories helps to improve the service request classification.
• C. Categories determine the steps an agent must follow to close the service request.
• D. Filter the selection of the product related to the service request, when filtering by a particular category.
• E. Categories facilitate the assignment of an agent to the service request.

Answer: A,B,E
NEW QUESTION # 33
Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

• A. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
• B. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
• C. You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
• D. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.

Answer: A,C
NEW QUESTION # 34
Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

• A. It is configured exclusively via the Engagement Cloud Security Console.
• B. It does not require matching passwords between Engagement Cloud and DCS.
• C. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
• D. It enables anonymous users to search the DCS knowledge base.

Answer: A,D
NEW QUESTION # 35
If you want to disable the ability to delete activities for all users, what action should you perform?

• A. Remove the "delete activities" privilege from all the roles for users who have this access.
• B. Remove the users of the roles who have the "delete activities" access.
• C. Remove the "delete activities" button from all pages used by the users who have this access.
• D. Remove the "delete activities" role from all the users who have this role.

Answer: B
NEW QUESTION # 36
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

• A. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
• B. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
• C. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
• D. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.

Answer: B
NEW QUESTION # 37
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