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NEW QUESTION # 35
Universal containers has implemented salesforce knowledge and the service manager wants to encourage agents to use knowledge base. Which metric should the service manager monitor? (choose 1 answer)
Answer: C
NEW QUESTION # 36
Which two areas can an Administrator make Open CTI features available to users when building a Lighting App using the App Manager? Choose 2 answers
Answer: B
NEW QUESTION # 37
What should a Consultant recommend to ensure Live Agent chat requests contain enough information for Reps to effectively respond?
Answer: B
NEW QUESTION # 38
Why would customer upgrade from self-service to customer portal (Choose 3)?
Answer: A,B,C
NEW QUESTION # 39
Universal containers want to identify potential delays in the customer support process. Which metric should the contact center management analyze? (Choose 1)
Answer: A
NEW QUESTION # 40
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