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Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam is ideal for any administrator with an interest in furthering the development of their Salesforce CRM administration, Sales and Service Cloud management, and process automation skills, and who ultimately wants to succeed at the Salesforce Certified Advanced Administrator exam >> CRT-211 Study Guides <<

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Salesforce Certification Preparation for Advanced Administrator Sample Questions (Q20-Q25):

NEW QUESTION # 20
A sales rep at Ursa Major Solar realized that the wrong price book was selected for an opportunity- How can the sales rep change the price book on the opportunity?

• A. The change can be made through the mobile app.
• B. Once selected, the price book can be updated via the forecasting tab.
• C. The change can be made through the desktop site.
• D. Once selected, the price book is locked on the opportunity.

Answer: C
NEW QUESTION # 21
Universal Containers wants to create a Job Application custom object related to a Job Posting custom object. They would also like a no-code solution to calculate the number of Job Applications for each Job Posting.
What type of field should an administrator create on the Job Application to enable this functionality?

• A. Formula
• B. Roll-up Summary
• C. Master-Detail
• D. Lookup

Answer: C
NEW QUESTION # 22
An administrator has been asked to create a new field called region code on the opportunity object. this field should only be visible to users with the outside sales, Manager and system Administrator profiles and editable by users with the system administrator and manager profiles.
How should the administrator ensure this field is accessible to only these users?

• A. Edit the field-level security on the region code field for these three profiles.
• B. Create a new record type and page layout for the opportunity object for these three profiles.
• C. Edit the role hierarchy and move the outside sales and manager roles lower in the hierarchy.
• D. Create a new page layout for the opportunity object for these three profiles.

Answer: A
NEW QUESTION # 23
Which three capabilities of Live Agent in the Salesforce Console for Service? Choose 3 answers.

• A. The Articles tool can be used to search for Knowledge Articles
• B. Multiple visitors can chat in one window
• C. The Details tab can be used to see information about the visitor.
• D. Chats can be transferred to other agents.
• E. Approval Processes can be used to escalate cases in the chat window.

Answer: A,C,D
NEW QUESTION # 24
What should a system administrator consider before using territory management? Choose three answers.

• A. Once enabled it cannot be disabled
• B. You need to contact Salesforce to have it enabled
• C. It does not work in parallel with sharing functions
• D. Forecasts are derived from Territory hierarchy not Role hierarchy

Answer: A,B,D
NEW QUESTION # 25
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