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Skills Outline

The CompTIA PK0-004 exam equips you with fundamental project management skills, including negotiation, managing expectations, conflict resolution, communication, as well as team building. The content of the certification test revolves around four domains that cover specific PM skills. Let’s have a closer look at what each topic area contains.

• Communication & Change Management (26%)This topic includes using the relevant communication tools depending on a scenario (e-mail; instant messaging; fax; video conference; face-to-face; voice conference; text message; printed media distribution; social media); determining the factors that affect communication tools (time zones/geographical factors language barriers; technical factors; cultural disparities; personal preferences; intraorganizational differences; interorganizational differences; relationship building; tailor method on the basis of message content; criticality factors; particular communication needs stakeholder). Additionally, the applicants should demonstrate their ability to determine most frequent communication triggers and define the target audience as well as rationale (risk register updates; milestones; schedule changes; project planning; project change; audits; task initiation/completion; stakeholder changes; gate reviews; business continuity response; response to incident; resource changes); utilize the following change control process within the context of a project depending on a scenario (change control process as well as common project changes types); determine organizational change types (outsourcing; process change; business merger/acquisition; relocation; business internal reorganization; business split).
• Project Tools and Documentation (21%)Here the students need to prove that they are capable of comparing different project management tools (tools for performance measurement; software for project scheduling; charts; dashboard/status report; tools for knowledge management; SWOT analysis; consulted, responsible, informed, accountable RACI matrix); assessing project-centric documentation depending on a scenario (project management plan; project charter; scope statement; issues log; organizational chart; status report; communication plan; meeting agenda/meeting minutes; project schedule; dashboard information; section items); defining most frequent vendor-centric or partner documents as well as their function (mutually binding documents; request for proposal; request for information; request for quote).
• Project Basics (36%)Within this objective, the test takers must have competencies in summing up the project properties (unique; temporary; start and finish; purpose; project as program component; project as portfolio component); categorizing project responsibilities & roles (project management office; champion/sponsor; project manager; project coordinator; stakeholder; scheduler; project team); compare and contrast standard project phases (initiation; planning; implementation; monitor and control; conclusion). Besides, the domain measures the examinees’ skills in defining the project cost control fundamentals (overall project cost; expense tracking; expense reporting; burn rate; budget); defining the most frequent structures of a project team organization (projectized; matrix; functional); implementing and developing project schedules depending on a scenario (work breakdown structure as well as scheduling activities); defining the Agile methodology basics (constant feedback; promptly adapt to new requirements; constant requirements gathering set a backlog iterative approach; burndown charts; sprint planning; SCRUM retrospective; daily SCRUM meetings/standup meetings; self-directed as well as self-organized teams); describing the value of personnel management, human resource & physical resource (resource management principles as well as personnel management).
• Project Constraints (17%) This subject encompasses the following skills: predicting the impact of various constraint variables and influences throughout the project depending on a scenario (common constraints; influences); describing the importance risk strategies activities (strategies as well as risk activities).

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CompTIA Project+ Certification Exam Sample Questions (Q170-Q175):

NEW QUESTION # 170
A customer has requested a change in an active project.
Which of the following actions should the project manager take FIRST?

• A. Update the change log.
• B. Inform the end user of the change.
• C. Submit the change request to the project sponsor.
• D. Gather input from the team.

Answer: C
NEW QUESTION # 171
While working on a project, a self-organized team determines what will be accomplished during the next two weeks.
Which of the following describes what the team is doing?

• A. Creating a WBS
• B. Holding a Scrum meeting
• C. Gathering continuous requirements
• D. Sprint planning

Answer: D Explanation:
A sprint, which is a time-bound period of work, always starts with a sprint planning meeting. During the meeting, team members choose items from the backlog to work on during the sprint. The backlog is a list of requirements (both functional and nonfunctional) for the project. The product owner prioritizes the backlog items based on business need, risk, and value to the organization. The Scrum team members break down large requirements into manageable portions of work that can be completed in a sprint.
NEW QUESTION # 172
A program manager informs a project manager that a new, high-priority project has been approved and will need the current project's resources before the scheduled project close date. The project team meets and determines that the project should be fast-tracked.
Which of the following documents should the project team reference to fast-track the project? (Choose two.)

• A. Project schedule
• B. Scope management plan
• C. Configuration management plan
• D. Project plan
• E. Network diagram

Answer: A,E Explanation:
References: Kim Heldman, CompTIA Project+ Study Guide, 2nd Edition, Sybex,
Indianapolis, 2017, p. 171
NEW QUESTION # 173
A project manager is trying to explain to a stakeholder why projects are progressively elaborated upon. Which of the following is the BEST ?

• A. In the beginning, projects entail a degree of uncertainty that needs to be specified.
• B. In the beginning, projects have start and finish dates that require elaboration.
• C. In the beginning, projects are part of a program that requires coordination.
• D. In the beginning, projects start with detailed inputs that need to be explained.

Answer: A
NEW QUESTION # 174
A project manager is mapping qualifications and available personnel to the project requirements. Which of the following activities is the project manager completing?

• A. Team Building
• B. Team Selection
• C. Resource loading
• D. Resource leveling

Answer: A
NEW QUESTION # 175
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