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Cisco 500-442 Exam Syllabus Topics:

Topic	Details
Topic 1	Implement precision routing Understand Contact Center basics
Topic 2	Configure basic agent functionality Configure roles and departments
Topic 3	Describe CCE components and architecture Describe access tools
Topic 4	Deploy basic call settings Configuration and Implementation
Topic 5	Understand CCE features beyond default Basic Calls and Agent settings
Topic 6	Configure basic call treatment Utilize Finesse administration tool
Topic 7	Build basic ICM scripts Configure RONA support Advanced Configuration

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q51-Q56):

NEW QUESTION # 51
What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)

• A. Call Routing Reports
• B. Administration Audit Report
• C. Real-time Report
• D. TCP/IP disconnect reports
• E. Historical Report

Answer: B,E
NEW QUESTION # 52
What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)

• A. The voice gateway may modify the digits presented to downstream devices.
• B. The voice gateway provides IVR functionality in a Contact Center deployment.
• C. The PSTN is responsible for delivering the inbound call to a voice gateway.
• D. The PTSN is responsible for routing the call to the agent.
• E. The voice gateway is responsible for routing the call to the agent.

Answer: A,C
NEW QUESTION # 53
What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)

• A. Cisco Data Browser
• B. Cisco Unified Communication Manager Server
• C. Cisco Customer Voice PortalReporting Server
• D. Cisco Administration Serverand Historical Data Server
• E. Cisco Virtual Voice Browser

Answer: B,C
NEW QUESTION # 54
Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)

• A. Finesse Server
• B. Voice Browser
• C. Unified Communications Manager
• D. Media Server
• E. VRU PG

Answer: B,C
NEW QUESTION # 55
What are two purposes of Cisco Unified Intelligence Center? (Choose two.)

• A. allows agents to re-skill to a different skill group or team
• B. customizes the visual presentation of the reports
• C. allows different groups of users to configure APIs based on their roles
• D. obtains data from the base solution's database, known as Data Sources
• E. automates Text to Voice Bot Configurations

Answer: C,D
NEW QUESTION # 56
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