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Salesforce User-Experience-Designer Exam Syllabus Topics:

Topic Details
Topic 1
  • Determine which global Salesforce configuration to use for optimized user flow
  • Determine options for users to access onboarding, support, and learning

Topic 2
  • Given a scenario, describe declarative features that improve user efficiency over a series of steps
  • Describe key Salesforce UX personas and which processes they normally do

Topic 3
  • Determine how to incorporate human-centered design into a customer solution
  • Describe testing techniques needed for optimal user experiences

Topic 4
  • Given a scenario, utilize SLDS to create new and customized component functionality
  • Given a scenario, identify which UX method should be used to define a user experience


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Salesforce Certified User Experience Designer Sample Questions (Q50-Q55):

NEW QUESTION # 50
When designing a custom component that includes this clickable icon in a Lookup field:
What should be used as the alternative (alt) text?

  • A. Search button
  • B. Image of a magnifying glass
  • C. Search
  • D. Image of a search button

Answer: B
NEW QUESTION # 51
What are Salesforce core design principles when making design decisions?

  • A. Emphasis, Efficiency, Repetition, Proportion
  • B. Emphasis, Alignment. Consistency, Beauty
  • C. Clarity, Efficiency, Balance, Proportion
  • D. Clarity, Efficiency, Consistency, Beauty

Answer: B
NEW QUESTION # 52
A UX Designer has created two different user interface designs for a new marketing landing expected to have several visitors. The landing page has a contact from on it, and the designer wants to know which design products the most from completions.
Which testing method should be used?

  • A. A/B testing
  • B. Diary Studies
  • C. Card Sorting
  • D. User Acceptance testing

Answer: A
NEW QUESTION # 53
An organization must be digitally accessible to enable social opportunity.
What are three core principles of Web Content Accessibility Guidelines (WCAG)?
Choose 2 answers

  • A. Abundant
  • B. Robust
  • C. Understandable
  • D. Delightful
  • E. Operable

Answer: C,E
NEW QUESTION # 54
A UX designer want to understand the mental model of employees who have requested a new internal community the brief specifies what the employees should be able to do on the site but the designer need to suggest and suitable architecture Which technique should be used

  • A. tree testing
  • B. User test
  • C. card sorting
  • D. cognitive walkthrough

Answer: C
NEW QUESTION # 55
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