over 1 year her

We have installed the most advanced operation system in our company which can assure you the fastest delivery speed, to be specific, you can get immediately our ADX261 training materials only within five to ten minutes after purchase after payment. At the same time, your personal information will be encrypted automatically by our operation system as soon as you pressed the payment button, that is to say, there is really no need for you to worry about your personal information if you choose to buy the ADX261 Exam Practice from our company. We aim to leave no misgivings to our customers so that they are able to devote themselves fully to their studies on ADX261 guide materials: Administer and Maintain Service Cloud and they will find no distraction from us. I suggest that you strike while the iron is hot since time waits for no one. We have a team of rich-experienced IT experts who written the valid Salesforce vce braindumps based on the actual questions and checked the updating of ADX261 dumps torrent everyday to make sure the success of test preparation. Before you buy our ADX261 Exam PDF, you can download the demo of free vce to check the accuracy. >> ADX261 Certification Dumps <<

Efficient ADX261 Certification Dumps Help You to Get Acquainted with Real ADX261 Exam Simulation

You may be not quite familiar with our ADX261 test materials and we provide the detailed explanation of our ADX261 certification guide as functions that can help the learners adjust their learning arrangements and schedules to efficiently prepare the ADX261 exam. The clients can record their self-learning summary and results into our software and evaluate their learning process, mastery degrees and learning results in our software. According their learning conditions of our ADX261 Certification guide they can change their learning methods and styles.

Salesforce ADX261 Exam Syllabus Topics:

Topic	Details
Topic 1	Customize page layouts and record types to support knowledge article management Create a permission set for effective administration of communities
Topic 2	Customize the look and layout of the community Create processes to streamline a support team’s workflow and case management
Topic 3	Define picklist values for each new record type Salesforce Self-Service Communities Create your own Service Console app
Topic 4	Create and manage entitlements to customize the level of support for each customer Enable Lightning Knowledge and assign appropriate user licenses
Topic 5	Enable and utilize Chat (formerly Live Agent Customize the Lightning Console pages

Salesforce Administer and Maintain Service Cloud Sample Questions (Q140-Q145):

NEW QUESTION # 140
Cloud Kicks (CK) has created hundreds of Knowledge articles about its products. The articles have been attached to dosed cases. A new product release will require changes to dozens of articles. After revising the articles, CK wants to see that a prior article version was associated with the closed cases.
What is the recommended method to meet the requirements?

• A. Select Flag as new version' checkbox when publishing.
• B. Enable Knowledge User for Service Agents.
• C. Use Smart Link to Article to select the prior version.
• D. Use the Clone option to create a new article.

Answer: C
NEW QUESTION # 141
Metrics show that Universal Containers has a high call abandonment rate Which two strategies should a consultant recommend?
Choose 2 answers

• A. Add additional agents to lower average hold time.
• B. Simplify the interactive voice response (IVR) tree.
• C. Use Assignment rules and case queues.
• D. Set up Email-to-Case.

Answer: A,B
NEW QUESTION # 142
The VP of Service at Universal Containers wants to make it easier and faster for support reps to send knowledge articles to the customer.
What should a consultant configure to satisfy this request?

• A. Create a Lightning email template to send the article to the customer.
• B. Create a macro to send an email with the article to the customer.
• C. Create a workflow email alert to send the article to the customer.
• D. Create an auto-response rule to send the article to the customer.

Answer: A
NEW QUESTION # 143
Cloud Kicks (CK) is a global company with multiple product lines. CK is preparing to launch a public kno base for customers that will have 2,500 articles. The company wants an easy way for users to find relevant articles based on their location and product.
What is the recommended method to meet the requirement?

• A. Data Category Visibility
• B. Chatter Answers
• C. Data Category Groups
• D. Article Translation

Answer: A
NEW QUESTION # 144
universal containers wants to schedule technicians for repair services when an agent is unable to solve customer problem via call center

• A. Mobile connect
• B. Omni channel
• C. field service
• D. Contact Requests

Answer: C
NEW QUESTION # 145
...... If you are a new comer for our ADX261 practice engine, you may doubt a lot on the quality, the pass rate, the accuracy and so on. You can go for the free demos of the ADX261 learning braindumps and make sure that the quality of our ADX261 Exam Questions And Answers which can serve you the best. You are not required to pay any amount or getting registered with us for downloading free demos of our ADX261 training guide. They are all free for you to download. Exam Sample ADX261 Questions: https://www.guidetorrent.com/ADX261-pdf-free-download.html