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NEW QUESTION # 140
Cloud Kicks (CK) has created hundreds of Knowledge articles about its products. The articles have been attached to dosed cases. A new product release will require changes to dozens of articles. After revising the articles, CK wants to see that a prior article version was associated with the closed cases.
What is the recommended method to meet the requirements?
Answer: C
NEW QUESTION # 141
Metrics show that Universal Containers has a high call abandonment rate Which two strategies should a consultant recommend?
Choose 2 answers
Answer: A,B
NEW QUESTION # 142
The VP of Service at Universal Containers wants to make it easier and faster for support reps to send knowledge articles to the customer.
What should a consultant configure to satisfy this request?
Answer: A
NEW QUESTION # 143
Cloud Kicks (CK) is a global company with multiple product lines. CK is preparing to launch a public kno base for customers that will have 2,500 articles. The company wants an easy way for users to find relevant articles based on their location and product.
What is the recommended method to meet the requirement?
Answer: A
NEW QUESTION # 144
universal containers wants to schedule technicians for repair services when an agent is unable to solve customer problem via call center
Answer: C
NEW QUESTION # 145
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