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What is the duration, language, and format of Cisco 820-605: Cisco Customer Success Manager Exam

• Language - English
• Number of Questions: 45 - 55
• Length of Examination: 90 minutes
• Format: Multiple choices, multiple answers
• Passing Score 80%

How to book the Cisco 820-605: Cisco Customer Success Manager Exam

These are the following steps for registering for the 820-605 exam test:

• Step 1: Visit to 820-605 Exam Registration
• Step 2: Sign up/log in to the Pearson VUE account
• Step 3: Search for 820-605 Certifications Exam
• Step 4: Select Date, time and confirm with a payment method

Options for Efficient 820-605 Prep

Before taking the actual exam, you also need to prepare by using the official course endorsed by Cisco and the books found on Amazon. Here are three options you should look into:

• Cisco Customer Success Manager (DTCSM) Training Course by CiscoThis is the official training course endorsed by Cisco for this 820-605 test. It provides experiential learning with realistic lessons using schemes focused on real-life case studies. Overall, the class revolves around the idea of the client lifecycle and how to simplify the journey, improve customers’ satisfaction, and boost the chances of maintaining their interest and renewing or extending their market opportunities. Using this course as your preparation guide will help you in passing the Cisco 820-605 CSM exam on the first try. The duration for taking this course is usually 3 days, whether you are taking it in the physical classroom or online classroom. So, if you are aspiring for the Cisco Customer Success Manager Specialist designation, then you’re allowed to pursue this training. Then, you can also attend it if you are experienced in dealing with clients to determine as well as deliver outcomes for business by executing the technology.
• Practical Customer Success Management by Rick AdamsThis book is another training tool for this exam and, as claimed before, you can get it on Amazon. It offers the best practices and resources in the context of a functional customer success management system. Also, such a manual guides readers through the whole end-to-end journey of interacting with customers to bring them closer to their objectives. Thus, you'll learn to add value to the CSM sector by maximizing renewals and expanding opportunities. Reading this book will greatly improve your knowledge of the topics in the real exam.
• Customer Success Professional's Handbook by Ashvin Vaidyanathan and Ruben RabagoThis is another recommended resource for the Cisco CSM exam. It is the illustrative reference book for customer success management and identical roles in the field. It encompasses the skills needed to excel as a customer success manager. The 288-page handbook also features how a customer success team can be developed, installed, and managed. Reading it will improve your abilities to succeed in your field and offer realistic plans required to drive sales development during renewals and extensions.

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Cisco Customer Success Manager Sample Questions (Q89-Q94):

NEW QUESTION # 89
Which of these is included in a success plan?

• A. customer business outcomes
• B. confidential customer information
• C. services cost
• D. customer HR processes

Answer: C
NEW QUESTION # 90
Which two actions are in adoption campaign? (Choose two.)

• A. survey sent to all end users
• B. messaging to stakeholders on new product releases
• C. messaging to users on best practice approaches to their solution
• D. messaging to stakeholders on the new features of their solution
• E. renewal reminder to stakeholders

Answer: B,D
NEW QUESTION # 91
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)

• A. Review and update the success plan for ongoing activities
• B. No action is necessary as long as the health index is green
• C. Join the sales and marketing strategy meetings
• D. Observe the online image of the customer
• E. Manage the service issues and escalations

Answer: A,E
NEW QUESTION # 92
A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution.
The Customer Success Manager acknowledges the concern and takes ownership.
Which action does the Customer Success Manager take first?

• A. Communicate to the technical customer center and request that an expert contact the customer to discuss the purchased solution.
• B. Escalate the situation to your manager and request a customer visit to understand concerns and expectations.
• C. Engage the service delivery manager and request two days of free consultation for the customer.
• D. Check the account health report, review the expected outcomes in the success plan, and set up an internal meeting with the account team to discuss next steps.

Answer: D
NEW QUESTION # 93
What defines customer success?

• A. a measure of the Net Promoter Score resulting from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly together to deliver a positive experience.
• B. the business methodology of ensuing that customers are always on the latest software releases and subscription contracts so customers can focus on core business activities.
• C. the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using the product or service.
• D. the business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.

Answer: C
NEW QUESTION # 94
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