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NEW QUESTION 40 How is the ECC variable created for chat, inbound and outbound email activities?

• A. User.ece.email id
• B. User.ece task id
• C. User.ece.activity.id
• D. User.ece. .customer.name

Answer: C   NEW QUESTION 41 What are two specifications for reporting templates? (Choose two.)

• A. Any number of reports can be created from a template.
• B. Templates can be deleted.
• C. A user can only create ten reports per template.
• D. The availability of templates is controlled by licenses.
• E. Only one report can be created per template.

Answer: A,D   NEW QUESTION 42 What are three report categories and templates included for ECE reporting? (Choose three.)

• A. Service Level Performance
• B. Service Level Agreement
• C. Email Survey
• D. Supervisor Status
• E. Agent performance
• F. Contact Center Trend
• G. Contact Center CCAI

Answer: C,D,G   NEW QUESTION 43 What is the maximum size of an attachment to be downloaded by an agent user interface before temporary slowness may be experienced?

• A. 30 KB
• B. 20 KB
• C. 50 KB
• D. 40 KB

Answer: C   NEW QUESTION 44 Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?

• A. Administrative script
• B. Time of day
• C. Business hours
• D. Business calendars

Answer: D   NEW QUESTION 45 ......