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Cisco 500-445 Exam Syllabus Topics:

Topic	Details
Topic 1	Describe Chat Entry Points ECE Chat Administration
Topic 2	Explain Agent Single Sign-on for ECE ECE Features and Troubleshooting
Topic 3	Explain Chat Operation and Chat Customization Configure ECE for Chat
Topic 4	Explain ECE Email Administration Describe Workflows ECE Email Administration
Topic 5	Describe ECE Report types Troubleshoot ECE ECE Deployment
Topic 6	Describe Enterprise Chat and Email Components and Deployment Model Define ECE Best Practices
Topic 7	ECE Administration and Configuration Explain ECE Queues Configure ECE
Topic 8	Explain CCE Scripting for Email and Storage Management Explain ECE Administration Tasks

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Cisco Implementing Cisco Contact Center Enterprise Chat and Email Sample Questions (Q43-Q48):

NEW QUESTION # 43
Which two requirements need to be removed from the domain account properties used for the MSSQL service on the database servers? (Choose two.)

• A. The account is sensitive and cannot be delegated.
• B. Use DES encryption types for this account.
• C. Password is not expired.
• D. Do not require Kerberos pre-authentication.
• E. A smart card is required for interactive logon.

Answer: A,E Explanation:
When configuring the MSSQL service on the database servers, it is important to remove two requirements from the domain account properties. Specifically, the requirement for a smart card for interactive logon and the requirement that the account is sensitive and cannot be delegated must be removed. This will ensure that the MSSQL service runs properly and securely.
NEW QUESTION # 44
What are two required configurations when setting up user accounts and permissions? (Choose two.)

• A. All the servers must use the same domain account to install the software.
• B. The ECE web server can be installed in DMZ and must use the same domain account.
• C. All the servers except the ECE web server must use the domain account to install the software.
• D. Domain account is not mandatory to install the software. The local account with administrator privilege can be used.
• E. The ECE web server can be installed in DMZ and can have a different domain account.

Answer: A,E Explanation:
When setting up user accounts and permissions, it is necessary to configure all the servers to use the same domain account in order to install the software. Additionally, the ECE web server can be installed in a DMZ and can have a different domain account from the rest of the servers.
Reference:
When setting up user accounts and permissions, it is important to ensure that all servers are using the same domain account to install the software. This will ensure that all servers have the same level of access and permissions, and that the installation process goes smoothly. Additionally, if the ECE web server is installed in DMZ, it can have a different domain account, which would be more secure.
You can find more information on user accounts and permissions, including best practices for setting them up, in the Avaya Aura Experience Portal Administrator Guide and Avaya Aura Contact Center Administrator Guide.
NEW QUESTION # 45
Which feature is unable to be deleted or made inactive?

• A. Enterprise Chat and Email
• B. Exception Queue
• C. Supervisory Queues
• D. Unified CCE

Answer: D Explanation:
Unified CCE is a component of Cisco Unified Contact Center Enterprise (UCCE) and cannot be deleted or made inactive. Unified CCE is responsible for handling customer requests, routing calls, and providing customer service. It is an essential part of UCCE and must be installed and available before Enterprise Chat and Email can be used.
Reference:
Unified CCE (Unified Contact Center Enterprise) is a Cisco product that provides a comprehensive, multichannel customer contact solution. It includes a set of software and hardware components that work together to provide advanced call routing, contact management, and reporting capabilities.
Unified CCE is the core platform on which other Cisco products like Enterprise Chat and Email, Exception Queue and Supervisory Queues are built upon. It is the foundation of the contact center infrastructure and it's unable to be deleted or made inactive as it provides the foundation for other Cisco products.
It's important to note that the specific requirements for the contact center infrastructure may vary depending on the version of CCE and the specific requirements of the organization. It's recommended to consult the Cisco documentation and your Cisco support team for further assistance.
Cisco: Cisco Unified Contact Center Enterprise
Cisco: Cisco Unified Contact Center Enterprise Architecture
Cisco: Cisco Unified Contact Center Enterprise Product Overview
NEW QUESTION # 46
What are two ways the agent SSO functions in the ECE/CCE environment? (Choose two.)

• A. SS0 is not enabled by default; configuration is necessary.
• B. SS0 allows administrators to check the status of agent and supervisor performance.
• C. Unified CCE agents who are not configured for SSO in Unified CCE are not allowed to access the ECE gadget within Cisco Finesse.
• D. Unified CCE agents configured for SSO in Unified CCE can now access the ECE gadget in Cisco Finesse, but they have to input their credentials.
• E. SS0 allows agents, supervisors, and administrators to provide CCE credentials once and be authenticated across multiple disparate applications.

Answer: D,E
NEW QUESTION # 47
Which server on WXM communicates with ECE, and what TCP port is used for the HTTPS connections with cloud connect services?

• A. Web server, 8443
• B. Application server, 8445
• C. Services server, 15097
• D. Database server, 1433

Answer: A Explanation:
The Web server on the WXM (Web Experience Manager) platform is responsible for communicating with Enterprise Chat and Email (ECE) and uses TCP port 8443 for HTTPS connections with cloud connect services. This port is the relevant port for ECE communication and must be open on the firewall for ECE to function correctly.
Reference:
In WXM (Webex Experience Management), the web server communicates with ECE (Enterprise Chat and Email) and the HTTPS connections with cloud connect services are made using TCP port 8443.
The Web server is responsible for handling the incoming web traffic, such as customer chat and email requests, and forwarding them to the appropriate ECE workflow.
TCP port 8443 is a commonly used port for HTTPS connections and is the default port for HTTPS traffic. This port is used for secure communication between the WXM web server and ECE, and other cloud connect services.
NEW QUESTION # 48
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