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Cisco Advanced Administration and Reporting of Contact Center Enterprise Sample Questions (Q36-Q41):

NEW QUESTION # 36
Refer to the exhibit.

Four calls enter the script in the exhibit but are queued due to no agents being available. Assume that the calls are equally distributed across the A, B, C, and D path in that order using the % Allocation Node and that the Queue to Skill Group Node priority is left at its default setting. Which call is answered first?

• A. The call that traversed through the A path.
• B. The call that traversed through the C path.
• C. The call that traversed through the B path.
• D. The call that traversed through the D path.

Answer: A
NEW QUESTION # 37
Refer to the exhibit.

In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging in to the desktop. The error message highlighted has been found in the Jgw1log file. Which option describes the likely cause of this error?

• A. PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.
• B. Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.
• C. In the peripheral gateway, Agent Phone Line Control not set to "All Lines".
• D. Phone Join Across Lines feature is enabled.
• E. MAC address of the phone not associated with PG user.

Answer: A
NEW QUESTION # 38
Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.)

• A. Configure default labels for each skill group using the Configuration Manager.
• B. Configure default labels for each dialed number using the Configuration Manager.
• C. Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input.
• D. Test your scripts to ensure that all routing logic is correct.
• E. In all routing scripts, account for failure by triggering one of the congestion control features to handle the call.
• F. In all routing scripts, account for failure by creating a path for calls that encounter unexpected conditions.

Answer: B,C,F
NEW QUESTION # 39
What is the semantic meaning of the RouterCallKeyDay variable?

• A. It represents a number that corresponds to the day that the call was taken. For example: at midnight it could increment from 151191 to 151192.
• B. It represents a string that corresponds to the day that the call was taken. For example: at midnightit could advance from "Monday" to "Tuesday".
• C. It represents a sequence number used for ordering rows for the same call.
• D. It represents a string that corresponds to a Globally Unique Call Identifier.
• E. It represents a number that uniquely identifies the call during the day it was taken. For example: at midnight it would reset to zero.

Answer: A
NEW QUESTION # 40
When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window?

• A. Cisco Unified ICM call router and logger
• B. Cisco Unified ICM call router and administrative workstation
• C. Cisco Unified ICM call router and peripheral gateway
• D. administrative workstation and HDS-DDS

Answer: C
NEW QUESTION # 41
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