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Cisco Advanced Administration and Reporting of Contact Center Enterprise Sample Questions (Q51-Q56):

NEW QUESTION # 51
Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise 10.0 Outbound Option with SIP dialer, you check the status of the Dialer process from Diagnostic Framework Portico. What does the circled message "R" represent?

• A. configured ports
• B. ready ports
• C. customer instance name
• D. telephony port status
• E. reserved ports

Answer: B
NEW QUESTION # 52
Which two statements about Precision Queues are true? (Choose two.)

• A. Either ICM Skill Groups or Precision Queues must be utilized within an ICM instance - not both.
• B. Precision Queues can be configured for usage in agent-based inbound campaigns.
• C. At least one step must be configured for a Precision Queue.
• D. A Wait Time may be configured in any step except for the last step.
• E. A Consider If statement may be configured in any step.

Answer: C,D
NEW QUESTION # 53
In Cisco Unified Contact Center Enterprise 10.0 Outbound Option, the Routing and Administrative scripts are needed for the solution to work properly. Which two statements describe the functionality of the Administrative script? (Choose two.)

• A. reserves agents for specific outbound campaign
• B. transfers a call to IVR or Non-IVR for Answering Machine or abandon calls
• C. transfers a call to IVR as a part of IVR campaign
• D. controls a percentage of agents to be used in a campaign skill group
• E. enables and disables skill groups for an outbound campaign

Answer: D,E
NEW QUESTION # 54
Which option lists the settings in the registry to enable IPsec logging with Cisco Unified ICM?

• A. Add Key = Oak; DWORD Value = EnableLog; DWORD Value = 1
• B. Add Key = IPSec; DWORD Value = Enable_Logging; DWORD Value = 0
• C. Add Key = Oakley; DWORD Value = EnableLogging; DWORD Value = 1
• D. Add Key = Security; DWORD Value = Enable-Logging; DWORD Value = 1

Answer: C
NEW QUESTION # 55
Refer to the exhibit.

This exhibit is the setup of the Cisco Unified Customer Voice Portal Server. Based on this configuration, which two options must be configured in the Cisco Unified Contact Center Enterprise Configuration Manager tool? (Choose two.)

• A. A PG explorer peripheral should be configured with a peripheral ID of 200.
• B. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 100.
• C. A network VRU should be configured with a label of maximum length 10 digits.
• D. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 5000.
• E. A VRU PG peripheral should be configured with a peripheral ID of 5000.

Answer: B,C
NEW QUESTION # 56
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