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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions (Q23-Q28):

NEW QUESTION # 23
Which of the following customer concerns are related to meeting the needs of a mobile workforce? (Select two.)

  • A. Simplifying management
  • B. Work from anywhere
  • C. Driving efficiencies
  • D. Customer Satisfaction
  • E. Bring Your Own Device (BYOD)

Answer: B,E
NEW QUESTION # 24
A customer is looking for 30 endpoints to use in a busy contact center that is tightly integrated with the line of business.
Which of these endpoints would you recommend?

  • A. K165
  • B. K155
  • C. J179
  • D. J139
  • E. J129

Answer: B
NEW QUESTION # 25
Your customer tells you that they have been having issues related to agent productivity and compliance, but that their current system doesn't provide away to track or measure performance.
Which feature of Avaya IX TM Workforce Engagement Select would enables them to create customizable, role-based scorecards and dashboards to measure the performance of all agents, queues, teams, groups, sites and lines of business supported by the contact center?

  • A. Contact Recording
  • B. Live Monitor
  • C. Coach and Learn
  • D. Quality Management
  • E. Analyze module

Answer: D
NEW QUESTION # 26
Which of the following customer concerns would be most closely associated with the perspective of a CEO or business owner? (Select two.)

  • A. Meet the UC needs of road warrior employees
  • B. Grow my business
  • C. Increase profitability
  • D. Improve the customer experience
  • E. Add secure mobility features

Answer: B,C
NEW QUESTION # 27
What is the currently correct brand name for the Avaya audio/video/web conferencing software that works with Avaya IP Office TM ?

  • A. Avaya Equinox TM
  • B. Avaya IX TM Meetings
  • C. Avaya IX TM Workplace
  • D. Avaya Personal Edition
  • E. Avaya IX TM Spaces

Answer: C
NEW QUESTION # 28
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