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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

Topic Details
Topic 1
  • Describe the capabilities of lead automation tools and campaign management
  • Identify the steps to set up and
  • or maintain a user

Topic 2
  • Explain how to create, delete, and customize fields and page layouts on standard and custom objects
  • Describe the standard object architecture and relationship model

Topic 3
  • Describe the different ways to backup data
  • Explain the various organization security controls
  • Given a scenario, identify how to automate case management

Topic 4
  • Identify the appropriate sales productivity features using opportunity tools
  • Understand the implications of activating, deactivating, or freezing a user

Topic 5
  • Determine how to create and assign page layouts, record types
  • Business processes for custom and standard objects

Topic 6
  • Describe how folders can be used to organize and secure communication templates
  • Distinguish between the various UI features that an administrator controls

Topic 7
  • Describe the capabilities and implications of data validation tools
  • Determine the appropriate use of a custom profile or permission set using the various profile settings and permissions


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Salesforce Certified Administrator Sample Questions (Q143-Q148):

NEW QUESTION # 143
administrator at Northern Trail Outfitters is unable to add a new user in Salesforce.
What could cause this issue?

  • A. The email used for the username is not a corporate email address.
  • B. The email address used for the username has a contact record.
  • C. The username is already in use another organization.
  • D. The username is restricted to a domain specific to my domain.

Answer: C
NEW QUESTION # 144
Northern Trail Outfitters is using one profile for all of its marketing users, providing read-only access to the Campaign object. A few marketing users now require comprehensive edit access on Campaigns.
How should an administrator fulfil this request?

  • A. Field-level security
  • B. Organization-wide defaults
  • C. Permission sets
  • D. Marketing user checkbox

Answer: D
NEW QUESTION # 145
Cloud Kicks has a custom object called Shipments. The Company wants to see all the shipment items from an Account page. When an Account is deleted, the shipments should remain.
What type of relationship should the administrator make between Shipments and Account?

  • A. Shipments should have a lookup to Account.
  • B. Accounts should have a master-detail to Shipments.
  • C. Accounts should have a lookup to Shipments.
  • D. Shipments should have a master-detail to Accounts.

Answer: A
NEW QUESTION # 146
A Sales user is trying to manage Campaign Members for an upcoming networking event. The user can view the Campaign, but add new Campaign Members or update Member statuses.
How can an administrator troubleshoot this problem?

  • A. Run a Campaign report and update any Member information via Data Loader.
  • B. Make sure the Marketing User Checkbox is checked on the user record page.
  • C. Create a permission set to allow the user to edit Campaign Members.
  • D. Provide the user access to both Leads and Contacts to edit all Members.

Answer: B
NEW QUESTION # 147
Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution.
Why are the support reps unable to see the Closed option in the specified piclist?

  • A. The Close Case page layout must be used to close a case.
  • B. The Show Closed Statuses m Case Status Field checkbox is set to the default.
  • C. The Case record type is missing Closed as a picklist value.
  • D. The Support Process being used omits Closed as a status choice.

Answer: C
NEW QUESTION # 148
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