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Oracle 1z0-1037-22 Exam Syllabus Topics:

Topic	Details
Topic 1	B2C Service Products and Services - Common Features Manage Knowledge Advanced Content
Topic 2	Explain response requirements Use Knowledge Advanced features
Topic 3	Use Knowledge Advanced Search Capabilities Explain the dashboard feature

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Realistic 1z0-1037-22 Exam Quizzes: 100% Pass Quiz 2023 Oracle Oracle Knowledge Management 2022 Implementation Professional Exam Engine

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Oracle Knowledge Management 2022 Implementation Professional Sample Questions (Q30-Q35):

NEW QUESTION # 30
Your client wants to import new answers. Which five fields are required by the Data Import Wizard? (Choose five.)

• A. Status
• B. Keywords
• C. Summary
• D. Display Position
• E. Attachments
• F. Assigned account value
• G. Access Level
• H. Product/Category

Answer: A,B,E,G,H Explanation:
In order for answers to appear on the customer portal, the Status, Access Level, Language, Product, and Category fields must be set to a visibility that allows access by customers. If even one field does not allow visibility, the answer will not be available on the customer portal.
Reference:
https://docs.oracle.com/cloud/november2016/servicecsgs/FAABU/BUIGuide-9.htm
NEW QUESTION # 31
What does the response requirement in an SLA specify?

• A. the maximum number of days allowed for the resolution of an incident as per the business hours.
• B. initial response time limit to all customer inquiries within one business day.
• C. the overall maximum time limit for the initial response and resolution for each incident.
• D. individual time limits for the initial response time and subsequent resolution as per the business hours.

Answer: C Explanation:
Service level agreements (SLA) in Oracle RightNow Cloud Service (Service) control the type and amount of support you offer your customers.
Using response requirements, you can track the effectiveness of your customer service and determine whether staff members are meeting defined service goals for initial response and incident resolution times.
Reference:
https://docs.oracle.com/cloud/17d/servicecsgs/FAMUG/service.htm#FAMUGth_ServiceLevelAgreements
NEW QUESTION # 32
Which two statements are true about workflows in Knowledge Advanced? (Choose two.)

• A. A Workflow process can only be used while creating and editing the articles.
• B. Once a user rejects the article, it moves to the previous step.
• C. Once a user rejects the article, the system automatically deletes the article.
• D. A Workflow process is defined as a sequence of steps, such as creating, editing, translating, reviewing, and approving the articles.
• E. In Workflow you cannot reassign a task to another user or team.

Answer: B,D Explanation:
D: A workflow consists of one or more steps. Each step defines a task that is assigned to a user or team of users, and the task assignment appears in the user's Inbox in Knowledge Advanced. When the task is completed, the user can either:
E: A workflow process is a sequences of steps, such as creating, editing, translating, reviewing, and approving, that you can define to enforce specific content management procedures for your organization.
Reference:
Oracle Service Cloud, Knowledge Advanced Administration Guide, November 2016, page 4
NEW QUESTION # 33
Which statement is true about generic objects?

• A. A generic object representation must be built for custom objects.
• B. Batching and chaining operations are supported only by generic objects.
• C. A generic object representation must be built for handling standard objects.
• D. CRUD operations cannot be performed with generic objects.

Answer: B Explanation:
Chaining is always used together with batching. A batch operation includes multiple target operations that each can take a homogeneous or heterogeneous list of business objects.
Reference:
https://docs.oracle.com/en/cloud/paas/integration-cloud-service/cccdg/batch-and-bulk-operations.html
NEW QUESTION # 34
How do you pass Oracle Service Cloud username and password credentials to RightNowSyncPortClient?

• A. service = new RightNowSyncPortClient();service.UserName = "test" ;_service.Password = "password";
• B. service = new RightNowSyncPortClient();service.ClientCredentials.UserName.UserName = "test" ;_service.ClientCredentials.UserName.Password = "password";
• C. service = new RightNowSyncPortClient();service.ClientCredentials.UserName = "test" ;_service.ClientCredentials.Password = "password";
• D. service = new RightNowSyncPortClient();service.UserName.UserName = "test" ;_service.UserName.Password = "password";

Answer: B Explanation:
Example code:
var client = new RightNowSyncPortClient();
client.ClientCredentials.UserName.UserName = "";
_client.ClientCredentials.UserName.Password = "";
Reference:
http://eatcodelive.com/2016/05/19/get-all-users-from-oracle-rightnow-soap-api-with-c/
NEW QUESTION # 35
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