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Cisco 500-444 Exam Syllabus Topics:

Topic Details
Topic 1
  • Explain the personalization of the PCCE Dial Plan
  • PCCE Implementation Initialization

Topic 2
  • Understand deployment from configuration to validation
  • PCCE implementation – Configuration

Topic 3
  • Explain Certificate Administration
  • Describe planning a PCCE Deployment

Topic 4
  • Describe a PCCE site addition
  • Describe Single Sign-On
  • Explain scripting, Troubleshooting

Topic 5
  • Understand Applied CCE Troubleshooting
  • Explain the Flows and Process review


Cisco Contact Center Enterprise Implementation and Troubleshooting Sample Questions (Q35-Q40):

NEW QUESTION # 35
What are two tasks of a PCCE initialization under Unified CCE PG? (Choose two.)

  • A. Downloads JTAPI from the Unified Communications Manager and installs it on the Unified CCE PG.
  • B. Downloads JTAPI from the Unified Communications Manager, but manually need to be installed in the Unified CCE PG.
  • C. Creates the Media Routing PG (MR PG) with three MR PIMs.
  • D. Creates just VRU PG; VRU PIMs need to be added manually.
  • E. Creates the CUCM Peripheral Gateway (PG) with the CUCM PIM.

Answer: A,C
NEW QUESTION # 36
What are two upgrades for Common Ground? (Choose two.)

  • A. updates IP address as appropriate
  • B. in-place upgrades exist on VMs
  • C. includes database migration
  • D. updates Hostname as appropriate
  • E. includes migration of windows registry

Answer: A,D
NEW QUESTION # 37
Where should a trust relationship be established by downloading and exchanging a metadata file when configuring the Cisco IdS using PCCE Web Administration Manager (S.P.O.G)?

  • A. IdS to IdP and IdP to IdS
  • B. IdS to IdP
  • C. IdP to IdS
  • D. IdS to IdP and IdP to Active Directory (AD)

Answer: B Explanation:
A trust relationship should be established between the IdS and IdP by downloading and exchanging a metadata file when configuring the Cisco IdS using PCCE Web Administration Manager (S.P.O.G). The metadata file contains the public certificates and other relevant information necessary to establish a trust relationship between the two systems. Reference: https://www.cisco.com/c/en/us/td/docs/security/ise/2-4/adminguide/biseadminguide24/biseadminguide24chapter_0100.html
NEW QUESTION # 38
What are two roles of a Certificate Authority (CA) in a trusted third-party CA certificate? (Choose two.)

  • A. to issue a CA signed Identity certificates
  • B. to provide domain validation certificate
  • C. to provide validation of certificate requests
  • D. to import the root CA certificate to each component
  • E. to generate a new Certificate Signing Request (CSR)

Answer: A,C Explanation:
1. to provide validation of certificate requests: A CA is responsible for verifying the identity of an entity before issuing a certificate. This includes verifying the entity's identity, such as by checking government-issued identification or business registration documents.
2. to issue a CA-signed Identity certificates: After validating the entity's identity, the CA issues the certificate, which is signed by the CA's private key. This certificate can be used to authenticate the identity of the entity, establish trust and secure communication.
References:
https://tools.ietf.org/html/rfc5280
https://www.globalsign.com/en/ca-services/what-is-a-ca/
NEW QUESTION # 39
What are two functions of a SIP Proxy Server? (Choose two.)

  • A. helps to centralize the administration and call control
  • B. centralizes dial plans
  • C. load balancer for HTTP and SIP
  • D. connects to Call Router
  • E. handles box-to-box redundancy

Answer: A,B Explanation:
A SIP Proxy Server is a network element that helps to centralize the administration and call control, as well as the management of SIP sessions. It can also be used to centralize dial plans, which are the instructions that are used to route calls. Additionally, a SIP Proxy Server can be used to provide load balancing, which helps to ensure that calls are routed to the most appropriate server. Reference: https://www.voip-info.org/sip-proxy-server/
NEW QUESTION # 40
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