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NEW QUESTION 46 A software development team makes many hundreds of small changes every week. Who can BEST make the decision of whether to accept each change?

• A. The other members of the software development team
• B. The software development manager
• C. The IT change manager
• D. The sponsor in the service consumer organization

Answer: A   NEW QUESTION 47 Which concept is PRIMARILY concerned with multiple teams moving to a cross-functional way of working?

• A. Working to a customer oriented mindset
• B. Organizational structure
• C. Employee satisfaction measurement
• D. The value of positive communications

Answer: B   NEW QUESTION 48 An IT department is able to rapidly develop services that meet functional requirements. However overall satisfaction with these services is low. Which is the BEST way to start working on developing new services while addressing issues faced by the IT department?

• A. Develop a clear understanding of the customers' intended goals and expectations, and track each of them from start to finish to ensure that the service supports the required outcomes
• B. Involve senior management as early as possible to define requirements and help with 'organizational change management' to ensure successful implementation of the service
• C. Assess and improve capabilities of IT teams prioritizing areas that are required to deliver the service in a way that meets customer expectations
• D. Develop a clear set of system requirements and track each of them from start to finish to ensure that the delivered service meets the stated requirements

Answer: A   NEW QUESTION 49 An organization supports the users of its services using a tiered structure. There are many specialists in the second- and third-line resolution teams who have worked for the organization for a long time. The organization is in the process of deploying many changes to services. This is likely to result in a large number of complex incidents. In addition, there are long backlogs of work for the second and third-line resolution teams to complete. Which is the BEST approach or technique to resolve this situation?

• A. Service integration and management
• B. An information model
• C. Swarming
• D. Machine learning

Answer: C   NEW QUESTION 50 From the perspective of a service provider how does the digital product lifecycle start?

• A. With the exploration of market opportunities
• B. With the offboarding of customers
• C. With the co creation of value
• D. With the onboard mg of customers

Answer: A   NEW QUESTION 51 ......