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Oracle 1z0-1037-22 Exam Syllabus Topics:

Topic	Details
Topic 1	Use Knowledge Advanced Search Capabilities Explain the dashboard feature
Topic 2	Describe products and categories B2C Service Knowledge Foundation
Topic 3	Explain Service Level Agreements (SLA) Describe answers relationships
Topic 4	B2C Service Products and Services - Common Features Manage Knowledge Advanced Content
Topic 5	Explain response requirements Use Knowledge Advanced features

Oracle Knowledge Management 2022 Implementation Professional Sample Questions (Q16-Q21):

NEW QUESTION # 16
Examine these statements about products, categories, and dispositions:
1. Maximum hierarchy level of product/category is five.
2. A disposition cannot be seen in the customer portal.
3. Deleting a product classification will not cause any issue in rules.
4. A parent product can only be deleted after deleting all child products.
Which statements are true?

• A. 3 & 4
• B. 2 & 3
• C. 1 & 2
• D. 1 & 4
• E. 2 & 4

Answer: E
NEW QUESTION # 17
Your client wants to import new answers. Which five fields are required by the Data Import Wizard? (Choose five.)

• A. Assigned account value
• B. Attachments
• C. Access Level
• D. Product/Category
• E. Keywords
• F. Summary
• G. Status
• H. Display Position

Answer: B,C,D,E,G Explanation:
In order for answers to appear on the customer portal, the Status, Access Level, Language, Product, and Category fields must be set to a visibility that allows access by customers. If even one field does not allow visibility, the answer will not be available on the customer portal.
Reference:
https://docs.oracle.com/cloud/november2016/servicecsgs/FAABU/BUIGuide-9.htm
NEW QUESTION # 18
Which three types of answers can be added to the knowledge base? (Choose three.)

• A. HTML
• B. TEXT
• C. XML
• D. File Attachment
• E. URL

Answer: A,D,E Explanation:
If you have an existing knowledge base and you would like to migrate that content into a knowledge base, you must create specific Content Types for that content to migrate to.
Before you migrate your knowledge base, create the following Content Types:
C: HTML - These answers represent HTML content. You create an HTML article by entering text in the Summary, Question, and Answer fields on the Add Content page.
D: URL - These answers represent URLs to external content. You create a URL article by entering the URL of the document that is to be the answer source for the given question in the URL field of the Add Content page. The URL must be to one specific page and not to a page containing links to additional sources or external collections. It is also important to enter a descriptive Summary and Question as Knowledge Advanced uses the information in these two fields when conducting internal searches for documents. For customer searches, Knowledge Advanced also indexes the destination URL so it can be searched.
E: Attachment - These answers represent standalone documents attached to the answer. You create an attachment article, select the attachment to use from the Attachment link on the Add Content page.
FAQ - These answers represent frequently asked questions.
KCS - These answers represent similar content from KSC articles.
Manual - These answers represent application manuals.
Reference:
https://docs.oracle.com/cloud/may2017/servicecsgs/FAUKA/ContentAuthoring.htm#FAUKAcontent_authoring
NEW QUESTION # 19
How is access to a Knowledge Advanced article or external document controlled for web users on the Customer Portal?

• A. Console Roles
• B. Views
• C. User groups
• D. Profiles

Answer: C Explanation:
Administrators can activate search results in Knowledge Advanced so that agents, when searching Knowledge Advanced from an incident, can see only articles relevant to the areas the agents support. The filtering equates user groups with web roles and service level agreements; however, you can only tag articles with user groups.
You configure content visibility for user groups and content processing authentication for external collections using either the Collection Wizard or Collection Form under Manage Collections.
Reference:
Oracle Cloud Knowledge Advanced Implementation Guide, Release February 2018, page 54, page 60
NEW QUESTION # 20
Which two statements are true about replacement tokens? (Choose two.)

• A. They enable re-use of existing content of any data type in variables.
• B. They enable re-use of content in a standardized form.
• C. They enable management of standardized content from a single resource.
• D. They enable creation and storage of complex content consisting of integrated text and images multiple times.

Answer: B,C Explanation:
Replacement tokens enable you to do the following:
Reference:
Oracle Service Cloud, Knowledge Advanced Administration Guide, 18A, page 25
NEW QUESTION # 21
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