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CC4H51021 Exam Certification Details:

Languages:	English
Exam:	80 questions
Cut Score:	65%

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SAP Certified Application Associate – SAP Service Cloud 2111 Sample Questions (Q10-Q15):

NEW QUESTION # 10
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
Note: There are 2 correct answers to this question.

• A. Create a migration template.
• B. Configure SAP Jam as knowledge base.
• C. Create a broadcast.
• D. Integrate MindTouch.

Answer: B,D
NEW QUESTION # 11
Which tool would you use to create high data volumes in SAP Service Cloud?

• A. Form Templates
• B. Mass data maintenance
• C. Job Manager
• D. Data Workbench

Answer: D
NEW QUESTION # 12
What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects Bl system? Note: There are 3 correct answers to this question.

• A. Existing reports can be reused
• B. Real-time data access
• C. No security issues with mashup outside of corporate network
• D. No additional authorization concept is required
• E. Offline access is available

Answer: A,B,E
NEW QUESTION # 13
Which of the following standard objects are supported by the Data Workbench? Note: There are 2 correct answers to this question.

• A. Resource scheduler
• B. Warranty
• C. Account
• D. Contacts

Answer: C,D
NEW QUESTION # 14
Question 8: What types of mashups are available in SAP Service Cloud?
Note: There are 2 correct answers to this question.

• A. ASAP mashups
• B. HTML mashups
• C. URL mashups
• D. Internal mashups

Answer: A,B
NEW QUESTION # 15
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