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NEW QUESTION 25 Which one of the following is NOT an addition of Knowledge v3 over the Legacy Knowledge?

  • A. In Legacy Knowledge, permissions were defined using roles and ACLs, whereas permissions are defined using user criteria in Knowledge v3.
  • B. Legacy Knowledge didn't have categorization, whereas categorization is available in Knowledge v3.
  • C. Legacy Knowledge could have only one workflow for all articles, whereas you can have multiple workflows in Knowledge v3.
  • D. Legacy Knowledge could have only one knowledge base, whereas you can have multiple knowledge bases in Knowledge v3.

Answer: B Explanation: Categorization was available in Legacy Knowledge but it was just 2-levels organization structure with Topic and Category and a single taxonomy shared by all articles. However, in Knowledge v3, there are multi levels of categorizations and each knowledge base has its own taxonomy.   NEW QUESTION 26 How to customize the fields that appear when a user hovers over the reference icon?

  • A. Create sys_popup view.
  • B. Modify "refaccolumn" attribute for the field.
  • C. Add a new record in the Reference Popup table and configure the variables.
  • D. Modify "ref_contributions" attribute for the field.

Answer: A   NEW QUESTION 27 The administrator of Universal Containers is testing an approval process in a recently refreshed Developer Pro sandbox and is finding that none of the notification emails are being sent to the approvers. Which two reasons could be the cause? (Choose two.)

  • A. The email addresses for the users are incorrect.
  • B. Workflow emails only work in Full sandboxes.
  • C. HTML templates are NOT available in sandboxes.
  • D. The Deliverability Access Level setting is incorrect.

Answer: A,D   NEW QUESTION 28 Itil users don't have permission to move problems through their life cycles.

  • A. True
  • B. False

Answer: A   NEW QUESTION 29 ...... 2023 Latest BraindumpsPrep CIS-ITSM PDF Dumps and CIS-ITSM Exam Engine Free Share: https://drive.google.com/open?id=1nGgPesbHGdOfUNWxeAIAHN2gvr7s_a3F