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Genesys PureConnect: CIC Core Certification Sample Questions (Q61-Q66):

NEW QUESTION # 61
What queue type requires handler customization to configure and finalize ACD processing?

• A. Functional Workgroup
• B. Logical Workgroup
• C. Group Ring
• D. Custom

Answer: D
NEW QUESTION # 62
Under what circumstances is it useful to create a Client Button?

• A. To make a custom button available from the Interaction Client/Desktop to make it easy for call center agents to access an application when they are on a customer call.
• B. You want your customers to be able to phone you by pressing a custom button on a web page.
• C. When you have created a unique interface using an API and want to add a custom Pickup button to it.
• D. When you want to make a custom button for agents to quickly open their Interaction Client application when they arrive at work.

Answer: A
NEW QUESTION # 63
You are configuring an email schedule in Interaction Attendant.
How do you configure the system so that Interaction Attendant is monitoring the correct mailboxes?

• A. Enter the mailbox addresses in the Mailboxes to Monitor text box in the E-mail Profile in Interaction Attendant.
• B. Select the mailbox in the Default Schedule for the selected E-mail Profile.
• C. Select the mailbox from the drop-down that lists all the system mailboxes in Interaction Attendant.
• D. Configure the monitored mailboxes in Interaction Administrator and select them in the E-mail Profile in Interaction Attendant.

Answer: D
NEW QUESTION # 64
Match the Interaction Attendant call flow type with the correct definition.
Answer: ** Explanation:


NEW QUESTION # 65**
You need to create IP Managed Phone objects for 300 Polycom phones that are the same model. They all need the same basic default settings in Interaction Administrator.
What component, in Interaction Administrator, is designed to help you to configure these phone object settings easily, and efficiently when you are importing them into the system?

• A. Managed IP Phone templates
• B. The User Phone Assistant
• C. The Station's Assistant
• D. Station templates

Answer: A
NEW QUESTION # 66
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