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Microsoft MS-720 Exam Syllabus Topics:

Topic	Details
Plan and Configure Microsoft Teams Phone (25-30%)
Plan and design a Microsoft Teams PSTN solution	- choose an appropriate PSTN connectivity solution - identify requirements for Teams Calling Plans, Operator Connect, and Direct Routing - identify licensing requirements for Microsoft Teams Phone, including users, auto attendants, call queues, meeting room devices, and common area phones - plan network topology - plan for integration of Certified Contact Center solutions - plan for integration of analog and SIP devices and handsets
Manage phone numbers for Microsoft Teams Calling Plans and Operator Connect	- choose between porting and acquiring numbers for Teams Calling Plans - acquire phone numbers for Teams Calling Plans from Microsoft - create a port order for Microsoft service and user numbers - create a request to convert between Microsoft service and user numbers - configure Operator Connect
Configure Phone policies	- install Microsoft Teams PowerShell module - design and configure a tenant dial plan - configure calling policies - configure call park policies - configure caller ID policies - configure outbound call restrictions - configure inbound call blocking - configure IP phone policies - configure routing of unassigned numbers - configure custom music on hold - configure compliance recording
Configure auto attendants and call queues	- design call flows for auto attendants and call queues - configure auto attendants and call queues - deploy channel-based call queues - configure resource accounts, including cloud and hybrid environments - assign licenses to the resource accounts - assign phone numbers to resource accounts - assign a resource account to an auto attendant or call queue - configure Microsoft 365 Groups for voicemail - configure holidays for auto attendants and call queues - configure custom Music-on-Hold
Configure audio conferencing	- choose between per-user and per-minute licensing - set a default audio conferencing bridge - configure a conference bridge number - configure a toll-free conference bridge number - deploy toll-free audio conferencing - configure communication credits for audio conferencing - configure Operator conferencing from separate providers
Design and configure emergency calling	- design dynamic emergency calling scenarios - define emergency locations - configure client discovery of emergency locations - configure emergency calling policies
Optimize Network Performance (5-10%)
Design network infrastructure for optimal Microsoft Teams Phone performance	- determine network readiness for Microsoft Teams - design network requirements by using the Network Planner in Microsoft Teams - perform a network analysis - design and validate local internet breakout strategy for client media optimization - design and validate VPN split tunneling - design organization QoS requirements and policies - configure Microsoft Teams QoS policies
Implement network topology	- configure a network topology - add WAN IPs to a network topology - add locations to a network topology - create and assign a Microsoft Teams network roaming policy
Plan and Configure Direct Routing (15-20%)
Design Direct Routing call flows	- plan and design PSTN connectivity by using Direct Routing - recommend a Session Border Controller (SBC) solution based on PSTN connectivity - recommend a multiple SBC solution based on requirements
Implement SIP trunking with Direct Routing	- identify configuration requirements between the SBC and Microsoft - create and configure an online PSTN gateway - create PSTN usage records - create and configure voice routes - create and configure voice routing policies - validate Direct Routing SBC connectivity - test Direct Routing connections
Extend a Direct Routing infrastructure	- design and configure Location Based Routing (LBR) - design and configure Local Media Optimization (LMO) - configure gateway translation rules - create a validated emergency address - configure on-network conferencing for Direct Routing
Deploy and maintain a Survivable Branch Appliance (SBA)	- plan and configure an SBA - assign SBA policies to users - test SBA functionality - plan for SBA and SBC maintenance and updates
Configure and Manage Microsoft Teams Phone for Voice Users (15-20%)
Enable users for Microsoft Teams Phone	- assign Teams Phone license - assign a Microsoft Teams Calling Plan license - assign user dial plans - assign numbers to users - assigning verified emergency address location - assign a calling policy to a user - assign a usage location to a user
Enable users for Direct Routing	- assign a voice routing policy to a user for Direct Routing - assign a number to a user by using PowerShell - enable voicemail and Enterprise Voice for a Direct Routing user in PowerShell

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Microsoft Teams Voice Engineer Sample Questions (Q34-Q39):

NEW QUESTION # 34
You need to change the meeting entry notifications to play a tone instead of each attendee's recorded name.
What should you configure in the Microsoft Teams admin center?

• A. the Meeting policies node under Meetings
• B. the Conference bridges node under Meetings
• C. the Resource accounts node under Org-wide settings
• D. the Caller ID policies node under Voice
• E. the Meeting settings node under Meetings

Answer: B Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/turn-on-or-off-entry-and-exit-announcements-for-meetings-in-t
NEW QUESTION # 35
You have two users named User1 and User2.
You need to configure User2 as a call delegate for Uset1. The solution must meet the following requirements:
* Minimize disruptions to User1.
* Prevent User2 from placing cans on behalf of User1.
* Prevent User2 from modifying the settings of User1.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer: ** Explanation:

1 - From the Microsoft Teams admin center, select Voice, select Phone numbers, and then select the phone number of User1.
2 - For User2, set Permission to Receive calls, and then set Allow changing call settings to Off.
3 - Instruct User1 to sign in to the Microsoft Teams client, establish a remote session to his computer, and then configure the delegation settings in the Teams client.
NEW QUESTION # 36**
You have a Microsoft Teams Phone deployment in an office.
When a user dials an emergency number, the safety team for the office is notified.
Your company opens a new office that has a Teams Phone deployment
You need to ensure that the safety team for the new office is notified when an emergency call is placed from that office.
How should you complete the PowerShell script? To answer, drag the appropriate values to the correct targets.
Each value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer: ** Explanation:

Explanation

NEW QUESTION # 37**
You port phone numbers from a legacy earner to Microsoft Teams Phone to use with Microsoft Teams Calling Plans.
You attempt to assign a number to a resource account that will be used by an auto attendant, but the number does NOT appear on the list of available numbers.
You need to ensure that you can assign the number to the resource account.
What should you do?

• A. Order a new number from Microsoft.
• B. Run the Set-CsOnlineApplicationlnstance cmdlet.
• C. Run the Set-CsTeamsUnassignedNumber Treatment cmdlet.
• D. Submit a request to convert the number from a user number to a service number.

Answer: A
NEW QUESTION # 38
Your company uses Microsoft Skype for Business Server 2015 and Enterprise Voice as the PSTN solution.
You plan to migrate all users to Microsoft Teams Calling Plans.
You will decommission Skype for Business Server after the migration is complete.
You need to ensure that all the users retain their current phone number once the migration is complete. The solution must minimize the downtime of PSTN features for each user.
What should you do first?

• A. From the Microsoft Teams admin center, order phone numbers for all the users.
• B. Migrate all the users to Teams.
• C. From the Microsoft 365 admin center, purchase Communications Credits for all the users.
• D. Schedule a port order for the phone numbers of all the users.

Answer: D Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/phone-number-calling-plans/transfer-phone-numbers-to-teams
NEW QUESTION # 39
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