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Cisco Advanced Administration and Reporting of Contact Center Enterprise Sample Questions (Q44-Q49):

NEW QUESTION # 44
Which tool can be used to monitor Cisco Unified Communications Manager statistics?

• A. Cisco Unified Contact Center Domain Manager
• B. Performance Monitor
• C. Operations Console
• D. Real-Time Monitoring Tool

Answer: D
NEW QUESTION # 45
You are about to performa Tech Refresh upgrade for a customer. The customer wants more details about how the historical data is maintained. The customer has two sides each with a router, logger, and HDS-DDS. Which is the best explanation?

• A. The routers exchange historical data to keep themselves up to date and each router keeps its local HDS-DDS up to date.
• B. The HDS-DDSs continuously synchronized the historical data to keep themselves up to date.
• C. The loggers exchange historical data to keep themselves up to date and each logger keeps its local HDS-DDS up to date.
• D. Each side synchronized its data from the logger using SQL replication.

Answer: C
NEW QUESTION # 46
In Cisco Unified Contact Center Enterprise 10.0 Outbound Option, the Routing and Administrative scripts are needed for the solution to work properly. Which two statements describe the functionality of the Administrative script? (Choose two.)

• A. transfers a call to IVR as a part of IVR campaign
• B. transfers a call to IVR or Non-IVR for Answering Machine or abandon calls
• C. controls a percentage of agents to be used in a campaign skill group
• D. reserves agents for specific outbound campaign
• E. enables and disables skill groups for an outbound campaign

Answer: C,E
NEW QUESTION # 47
Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise 10.0 Outbound Option with SIP dialer, you check the status of the Dialer process from Diagnostic Framework Portico. What does the circled message "R" represent?

• A. reserved ports
• B. ready ports
• C. customer instance name
• D. configured ports
• E. telephony port status

Answer: B
NEW QUESTION # 48
Which two options are needed in the Cisco Finesse Platform installation wizard? (Choose two.)

• A. preconfigured domain name server and have set up forward and reverse DNS
• B. Cisco Finesse HTTPS redirect enabled
• C. AWDB database configured and online
• D. HTTPS redirect disabled
• E. access to the Internet
• F. access to a Network Time Protocol server

Answer: A,F
NEW QUESTION # 49
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