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NEW QUESTION 28 What describes the capabilities of Salesforce Knowledge?

• A. An automated tool that closes Cases based on historical information
• B. A knowledge base that uses Alto generate an article to solve customer support issues
• C. An automated Al tool that converts Leads to Opportunities given a predefined set of conditions
• D. A knowledge base composed of articles that can be written and used by support agents

Answer: C   NEW QUESTION 29 The administrator at Universal Container was tasked with creating a user creating a user record for a new hire. Upon saving the ....display and the record was not saved. Which two considerations should the administrator take into account when creating a user record? Choose 2 answers

• A. The locale settings are based on the computer's locate settings.
• B. The username already exists and needs to be unique across all Salesforce orgs.
• C. The password must be unique to the Salesforce organization.
• D. The data in the username field needs to resemble an email address.

Answer: B,C   NEW QUESTION 30 An administrator at Universal Container needs an automated way to delete records based on field values. What automated solution should the administrator use?

• A. Automation Studio
• B. Flow Builder
• C. Workflow
• D. Process Builder

Answer: D   NEW QUESTION 31 Ursa Major Solar recently purchased 15 new Salesforce licenses. How many users can an administrator create at the same time on the add multiple users page?

• A. A maximum of 5 users.
• B. An unlimited number of users.
• C. A maximum of 10 users.
• D. A maximum of 15 users.

Answer: C   NEW QUESTION 32 The administrator at Cloud Kicks has been asked to ensure that all Cases submitted by customers are resolved within 30 minutes. Any case that is resolved within that timeframe should be assigned to the 'High Priority' queue. How should the administrator meet this requirement?

• A. Define Case auto-response rules.
• B. Create a Case workflow rules
• C. Enable Case assignment rules.
• D. Configure Case escalation rules.

Answer: B   NEW QUESTION 33 ......