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NEW QUESTION 27 Which case submission process leverages Apex email services?

• A. Email-to-Case
• B. On-demand Email-to-Case
• C. Case submitted using chat
• D. Web-to-Case

Answer: B   NEW QUESTION 28 A Global company requires public documents to be translated intomultiple languages. Which implementation should the consultant recommend?

• A. Lightning Knowledge
• B. Classic Knowledge
• C. Salesforce Files
• D. Salesforce Content

Answer: B   NEW QUESTION 29 Universal Containers has Technical Support and general Customer Service teams that use unique Service Console applications. Which two configurations should a Consultant use when deploying the console? Choose 2 answers

• A. Assign users to a Permission Set granting the Service User license.
• B. Assign users to a Public Group with access to the service console app.
• C. Assign users the Service User license on their User record.
• D. Assign users to a Permission Set with access to the service console app.

Answer: C,D   NEW QUESTION 30 Service Representatives are complaining that their Lightning Service Console is too crowded making it difficult to find the tabs and features they need. After reviewing the Service Representatives console use, all configured features are required. Which solution should a Consultant suggest to improve the efficiency of console users?

• A. Enable Keyboard shortcuts
• B. Define criteria-based record page components
• C. Configure Macros
• D. Create multiple Console layouts

Answer: A   NEW QUESTION 31 After migrating from Knowledge to Lightning Knowledge, Authors areunable to create FAQ article type, but can successfully create Install Notes articles type. Support Managers have confirmed that articles of types FAQ exist in Production. How should a consultant correct this problem

• A. Set article Org Wide Default to Public ReadWrite.
• B. Grant Authors access to the FAQ article type.
• C. Add Authors to the FaQ Data Category.
• D. Grant Authors access to the FaQ record type

Answer: D   NEW QUESTION 32 ......