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NEW QUESTION 34 You can add more than one outbound route to the contact center.

• A. False
• B. True

Answer: B   NEW QUESTION 35 What are the ways that you can place a call through Genesys Cloud? (Choose two.)

• A. Use the .NET Client.
• B. Use the Call History.
• C. Use the built-in Dialpad.
• D. Use the Make Call button.

Answer: B,C   NEW QUESTION 36 Which statements are true regarding the role of Designated Contacts? (Choose three.)

• A. Designated Contacts are the only people within an organization with access to the Resource Center.
• B. Designated Contacts are the only people within the organization who may contact and work with support.
• C. Designated Contacts provide the first level of support for their organization.
• D. Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
• E. Designated Contacts must report any issues to support immediately and let support determine where the issue lies.

Answer: A,B,C   NEW QUESTION 37 How many types of Genesys Cloud Contact Center Licenses are available?

• A. 0
• B. 1
• C. 2
• D. 3

Answer: D   NEW QUESTION 38 You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

• A. Tell John to be patient and wait for the email to arrive.
• B. Submit a ticket to Genesys Cloud support.
• C. Reset John's password and let him know the password to log in with.
• D. Resend the invite.
• E. Add John to Genesys Cloud again so that a new invitation will be generated.

Answer: D,E   NEW QUESTION 39 ......