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NEW QUESTION 45 In Knowledge Advanced Search what is the use of the Concept feature?

• A. Adding a new concept enabled Knowledge Advanced Search to return results that match a particular word, its synonyms, and its related concepts.
• B. Adding a new concept enabled Knowledge Advanced Search to return results that match only a particular word.
• C. Adding a new concept enabled Knowledge Advanced Search to return results that match a particular word and its synonyms.
• D. Adding a new concept enabled Knowledge Advanced Search to return results that do not match a particular word.

Answer: A Explanation: The Dictionary uses concepts and synonyms to associate different words that have the same meaning with one another. A concept is simply a word and its synonyms, which the Dictionary treats as a single object. Intelligent Search uses concepts to match words in both users' questions and in the knowledge base content based on their meaning. It also recognizes that some concepts are more important to users than others, and uses that information to prioritize answers within search results. Reference: https://docs.oracle.com/en/cloud/saas/service/18a/faaka/tuning-intelligent-search.html#cAboutConceptsandSynonyms_aa1039663   NEW QUESTION 46 Your client wants a report to see all the incidents with status grouped under the name of the contact. For an unresolved status, the queue information under which the incident is present should be displayed. What should you use to display the details at different levels?

• A. Applied Filter
• B. Rollups
• C. Slicing
• D. Bucket Filter
• E. Auto Filter

Answer: B Explanation: You can define rollup levels in a report to group data beneath headings in the report. You can add additional rollup levels to further break down the data under each heading by grouping data under sub-headings. Using rollups, you can group rows in a report that share the same value in the columns you select for the rollup levels. For example, you could add rollups to an incident report to group incidents by their status, and then add an additional rollup level to group the incidents that have the same status by their assigned staff account. Reference: https://docs.oracle.com/cloud/february2017/servicecsgs/FAMUG/analytics.htm#FAMUGae1133175   NEW QUESTION 47 How can you access the Report Explorer?

• A. Home > Configuration > Report Explorer
• B. Home > Configuration > Report management
• C. Home > Analytics > Report Explorer
• D. Home > Configuration > Report management > Report explorer
• E. Home > Analytics > Report management > Report explorer

Answer: C Explanation: To access Knowledge Advanced Analytics: Reference: Oracle Service Cloud, Using Knowledge Advanced, Release May 2016, page 75   NEW QUESTION 48 Which three values does Knowledge Advanced use to calculate whether the answers returned have improved? (Choose three.)

• A. the number of cases linked to the top answer
• B. the total number of times documents were clicked on
• C. the number of times the "Is this answer helpful?" option has been selected as "Yes"
• D. the number of times documents were clicked on as a result after a particular answer
• E. the total number of times the search has been made with the search string containing the title of the document

Answer: B,C,D Explanation: The answers your customers search for are sorted so the ones that are expected to be most useful are listed first. Three techniques are used to automatically rank and organize answers. Reference: https://docs.oracle.com/cloud/november2016/servicecs_gs/FACAI/AdministeringAccessibility-4.htm   NEW QUESTION 49 ......